Director Quality Assurance

Overview

Our client is looking for a Director of Quality Assurance to join their team. The Director of Quality Assurance will lead the transformation and maturation of the Bank’s QA function, establishing a center of excellence that drives consistency, automation, and governance across all IT and digital solutions. This role is critical to accelerating the Bank’s digital transformation, ensuring the delivery of high-quality, secure, and scalable solutions through modern, integrated quality assurance practices.

The Director of Quality Assurance will be responsible for defining and executing a forward‑looking QA strategy, building and leading a high‑performing team, and partnering with IT and business leaders to embed quality throughout the software development lifecycle (SDLC). This role will champion the integration of AI‑driven testing methodologies and oversee the formal documentation, ongoing maintenance, and continuous improvement of QA standards and procedures as an integral component of the Bank’s SDLC.

• Define and execute a comprehensive QA strategy that elevates and matures quality assurance practices across the Bank.
• Champion a quality‑first culture, driving organizational change and continuous improvement in QA maturity.
• Establish and lead a QA Center of Excellence, driving adoption of best practices, automation, and governance.
• Lead the evaluation, selection, and implementation of AI‑powered testing tools and frameworks to enhance test coverage, efficiency, and defect prediction.
• Design and implement robust, automated, and integrated QA processes for complex digital solutions.
• Lead the adoption of advanced test automation frameworks and integration with CI/CD pipelines.
• Oversee planning, provisioning, and maintenance of diverse testing environments (e.g., SIT, UAT) to enable parallel testing and reduce delivery bottlenecks.
• Ensure secure, efficient test data management strategies across multiple environments for consistency and compliance.
• Partner with IT and business leaders to embed quality and compliance requirements into every phase of the SDLC.
• Develop, formalize, document and maintain comprehensive QA standards and procedures as part of the Bank’s SDLC.
• Build, mentor, and lead a high‑performing QA team, introducing modern frameworks and tools to enable continuous testing.
• Oversee hiring, development, and performance management of QA resources.
• Ensure cross‑training and professional growth opportunities for team members.
• Provide technical and project leadership in application testing, defect resolution, and best practices.
• Develop and implement processes and procedures to improve operating efficiencies and value to the business.
• Stay current with emerging trends in AI for QA and proactively introduce innovative solutions to the enterprise.
• Develop and maintain metrics‑driven quality dashboards to provide transparency and actionable insights for delivery teams and leadership.

• Bachelor’s degree in business, computer science, or related field (or equivalent experience).
• 15+ years of progressive QA experience, including 5+ years in QA leadership roles.
• Demonstrated success in leading enterprise‑wide QA transformation initiatives.
• Deep expertise in designing and implementing test automation strategies across complex, multi‑platform environments.
• Comprehensive experience in functional, regression, integration, performance, and load testing.
• Experience with AI‑driven testing tools and methodologies.
• Strong leadership in building QA teams and driving cultural change.
• Experience in secure, efficient test data management and environment provisioning.
• Deep understanding of QA governance, compliance, and risk management in regulated environments.
• Excellent communication, stakeholder engagement, and change management skills.
• In‑depth understanding of software quality assurance principles, methodologies, and best practices, including test automation, AI‑driven testing, and continuous integration/continuous delivery (CI/CD).
• Strong knowledge of the software development lifecycle (SDLC) and how QA integrates at each stage.
• Deep understanding of best practices in Test Data Management…