End User Specialist

Key Responsibilities

Customer Support & Service

• Serve as a primary liaison for end users, addressing technical concerns, communicating updates, and ensuring issues are resolved promptly.
• Maintain a high standard of customer service, ensuring users receive professional and efficient support.

Proactive End-User Computing (EUC) Management

• Ensure all required IT tools, hardware, software, and services are provisioned for new users in a timely manner.
• Manage assigned IT projects from initiation through completion, including follow-up and analysis.
• Deliver onboarding training sessions for new users and provide ongoing follow-up support.
• Develop, update, and improve EUC documentation, guides, and training materials.
• Provide training and support for the use of computers, software applications, peripherals, and other end-user technologies.

Incident & Service Request Management

• Log, track, and document incidents and service requests through the IT ticketing system.
• Prioritize and organize all incoming support tickets to ensure timely resolution.
• Troubleshoot technical issues, performing root cause analysis and implementing temporary or permanent solutions.
• Escalate incidents to appropriate technical teams when necessary.
• Support deployment and use of corporate-approved applications and tools, including operating systems, productivity suites, collaboration tools, encryption, and security software.

Asset & Systems Management

• Install, configure, and maintain IT equipment, including computers, peripherals, and related hardware.
• Research, recommend, and assist with planning for system upgrades and equipment refreshes.
• Maintain accurate and up-to-date IT asset inventory records.
• Ensure endpoint devices meet patching and compliance standards.
• Coordinate with hardware and software vendors to resolve equipment issues.
• Manage user accounts and permissions in accordance with security policies.
• Test and evaluate new end-user technologies to ensure compatibility with IT standards.

Additional Responsibilities

• Prepare, analyze, and maintain moderately complex technical or operational reports.
• Perform other duties as needed to support IT operations while adhering to organizational policies, procedures, and applicable regulations.

Job Type & Location
This is a Contract to Hire position based out of Chicago, IL.
Pay and Benefits
The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Chicago,IL.
Final date to receive applications
This position is anticipated to close on Mar 25, 2026.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design,…