Hybrid-IT Support-Chicago
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-03-07
Listing for:
CDW Amplified Services
Full Time
position Listed on 2026-03-07
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Onsite, Downtown Chicago
6 Month, W2, Contract Coworker role with CDW
CDW is seeking a customer-focused Technical Support Specialist to provide both phone-based and in-person IT support to end users. This role is responsible for troubleshooting technical issues, responding to service desk calls, and delivering excellent customer service while resolving hardware, software, and basic network problems.
Responsibilities:
Provide technical support to users via phone, service desk tickets, and in-person assistance
Troubleshoot and resolve common hardware, software, and connectivity issues
Respond to incoming service desk calls and accurately document incidents and requests
Assist users with system access, application issues, and basic device troubleshooting
Escalate complex technical problems to the appropriate support teams when necessary
Deliver professional, friendly customer service while supporting end users in a fast-paced environment
Requirements:
Experience providing IT technical support in a service desk or help desk environment
Strong troubleshooting and problem-solving skills
Excellent customer service and communication abilities
Comfortable supporting users both remotely and in person
Ability to manage multiple support requests and prioritize tasks effectively
#dice
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