Consultant, Digital Products

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers, worldwide.

ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

ZS’s Digital Products Team partners with clients across industries (Life Sciences, Med Tech, Health Plans, Hospitality and more) to envision, create, and deliver impactful digital products and services. We take a full‑stack approach to innovation, build and growth to create technology‑powered, evidence‑based products that users love and adopt and drive transformative value for our clients and ZS. Our work spans a wide range of digital solution archetypes including digital health products (e.g., patient companion apps, shared decision‑making tools, clinical decision support), Software-as-a‑medical device (SaMD) (e.g., digital therapeutics, connected devices), custom digital applications (e.g. enterprise platforms, analytics and reporting tools), AI products (e.g. chatbots and agents) and CRM products (configurations and custom applications atop CRM platforms).

Consultant, Digital Customer Engagement & CRM Products is a strategic product manager within ZS’s Digital Products Team, responsible for re‑imagining how organizations engage customers across the end‑to‑end journey. This role moves beyond traditional CRM implementation to reimagine and lead digital initiatives that redefine customer experience, commercial effectiveness, and data‑driven engagement.

As a senior product leader, you will help shape customer engagement strategies that integrate CRM platforms (e.g., Salesforce, Veeva) into a broader ecosystem of advanced analytics, AI‑driven personalization, omnichannel orchestration, and connected customer experiences. You will partner with C‑suite and senior client stakeholders to translate business strategy into a compelling vision. You will drive vision and roadmap to value realization, ensuring solutions are user‑centric, data‑enabled, and built for long‑term impact rather than point‑in‑time configuration.

In addition, you will play a leadership role in expanding ZS’s Digital Product Management capability by shaping methods, mentoring talent, driving thought leadership in customer engagement innovation, and contributing to business development efforts that position ZS as a CRM transformation partner.

This role requires a boundary‑spanning thinker who can operate at the intersection of business strategy, experience design, data, technology, and organizational change.

• Apply product management best practices to design and deliver AI‑enabled CRM and digital engagement solutions for Life Sciences clients.
• Lead/support the development of customer engagement strategies aligned to brand, medical, and field commercial objectives.
• Lead discovery sessions and stakeholder interviews to identify unmet needs across HCP, patient, and field journeys.
• Partner with data science and analytics teams to embed next‑best‑action and personalization use cases into CRM workflows.
• Translate business & user needs into clear product requirements, user stories, and prioritized backlogs.
• Develop key product artifacts (process flows, user journeys, data flows) to drive alignment across cross‑functional teams.
• Collaborate with cross‑functional teams (engineering, UX, analytics, business stakeholders) to deliver high‑quality digital product releases.
• Contribute to client deliverables, thought leadership, and proposal development related to Life Sciences digital transformation initiatives.
• Stay updated on CRM…