Director, Technology Customer Success

This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description Summary
The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery.
The Client Success Manager is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.

Job Description
The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery.
The Client Success Manager is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.
What this job involves
As a  Client Delivery and Success Manager , you will be directly responsible for
Managing the deployment of a solution cooperating with analysts, implementation specialists, engineers, and testers

Managing and reporting delivery risks and issues

Managing user acceptance testing and release plans

Managing communications with stakeholders, business transition team, and business and IT management

Maintaining thorough understanding of product features and functionality

Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering

Ensuring positive account and client sentiment

Supporting BAU processes with accounts and clients to build long term relationships for continuous improvements in analytics space

Knowledge,

Skills and Abilities

IT Project management w/concentration on software delivery management

Demonstrated expertise in CRE applications

Business analysis and requirements gathering

Cross functional team coordination

Relationship management and communications

Proven ability to navigate in a large matrix organization

Excellent attention to detail

Self-motivated, able to set priorities and work autonomously

Customer service focus

Knowledge of real estate industry preferred

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
-  USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote
-Chicago, IL, Dallas, TX, New York, NY If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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