Implementation & Client Success Consultant

At Proaction International, we partner with organizations across various industries, from aerospace to agri-food, to deliver long lasting performance improvements. Since 2004, our human-centered philosophy has helped hundreds of companies and thousands of individuals transform how they work. Our international footprint spans across USA, Canada, Europe, and Asia, and our clients consistently describe us as passionate, inspiring, and results driven.

Proaction International is looking for an Implementation & Client Success Consultant who will lead the implementation, adoption, and long-term success of our UTrakk customers. This role combines project leadership, change management, and product expertise, with a strong focus on configuration and utilization.

UTrakk is a strategic performance management platform and a core tool for our clients:

This is a key role supporting our international growth and customer success strategy.

Your main responsibilities will be:

Implementation projects:

• Lead UTrakk implementation projects (coordination, training, support, and liaison with the technical team), both remotely and on-site.
• Act as the main point of contact for assigned client accounts, ensuring clear communication, issue resolution, and delivery quality.
• Guide and coach clients on best practices to optimize feature usage and drive adoption.
• Introduce UTrakk functionalities and actively stimulate utilization across client teams.
• Manage project scope, change requests, risks, and dependencies.
• Answer user questions and act as a functional and technical liaison between clients and the development team.

Adoption and Client Follow-up:

• Lead adoption committees, present new features, and collect feedback, irritants, and evolving needs.
• Identify optimization opportunities
• Build and maintain strong, long-term, trust-based relationships with clients.

Internal collaboration, continuous improvement and sales support:

• Participate in the needs analysis and functional validations of new product functions with the development team
• Collaborate with product, sales, and marketing teams to implement initiatives to continuously improve the client experience
• Conduct product demos online or in person

It is essential that you have :

• 3 to 5+ years of experience in customer success, consulting, or project coordination in a SaaS environment.
• University degree in business, technology, or a related field.
• Strong communication skills in English, both written and spoken (Spanish is an asset).
• Experience with operations management, manufacturing, or distribution environments is an asset.
• Ability to manage multiple projects in parallel in a fast-paced environment.
• Willingness to travel frequently in North America

You'll succeed in this position if you are:

• Passionate about technology with strong change management skills
• Motivated by evolving environments and continuous improvement.
• Skilled at building relationships across all organizational levels.
• Able to identify business opportunities and contribute to customer development

Why join UTrakk & Proaction

Join a stimulating, international environment where projects and challenges reflect the creativity and determination of a mobilized and motivated team. You'll play a key role in scaling a strategic product and helping organizations transform how they operate.

(In this document, the masculine gender is used generically, for the sole purpose of keeping the text simple.)

Equal Opportunity Employer

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