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Desktop Support Analyst
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-03-04
Listing for:
PeopleCaddie
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Title: Desktop Support Technician / Customer Experience (CX) Associate
Location: Chicago Loop (100% Onsite)
Engagement: Jan 12, 2026 - Jul 10, 2026
Type: W2 or C2C
Rate: $45-$52
We are seeking a Desktop Support Technician / CX Associate to provide high-touch, onsite IT support in a fast-paced professional services environment. This is an internal enablement role supporting fully billable employees who require near-100% laptop uptime. The CX Associate is the first onsite responder and plays a key role in delivering a positive, professional end-user experience.
Responsibilities
- Troubleshoot Windows 10, Office 365, and SharePoint issues
- Laptop hardware repair, imaging, and software installs
- End-to-end ticket ownership using Service Now or Remedy
- Support printers, copiers, conference rooms, and video conferencing
- Asset tracking and inventory management
- Participate in major incident calls and escalation processes
- Support internal meetings, events, and conferences
- Routine maintenance of IT spaces, equipment, and on-site inventory
- Clear communication, proactive updates, and ownership through resolution
Required Qualifications - 1-3 years of desktop or end-user support experience
- Strong Windows and Microsoft Office skills
- Ticketing system experience (Service Now or Remedy preferred)
- Hands-on laptop hardware troubleshooting
- Comfortable supporting executives and billable professionals
- Strong communication, organizational, and customer-service skills
Nice to Have - Large corporate or professional services environment experience
- MSP background
- iOS and Android support exposure
Not a Fit If You Are - Seeking remote or hybrid work
- Coming strictly from call-center or phone-only support
- Uncomfortable with face-to-face user interaction
#PCFA #Public Accounting
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