People Operations Specialist

Job Description

We are seeking a proactive and detail-oriented People Operations Specialist to drive operational efficiency and process adoption across the enterprise. This role sits at Cor and will support People Technology, Benefits, and the Chief People Officer. It is a critical bridge between our people and how we make things happen for them, working across functional areas and ensuring that our enterprise-wide operational processes are not only smooth, but also adopted more broadly across the enterprise.

This role will support critical people operations. With a Workday emphasis from the PT space, you will serve as a critical link between systems and people - supporting user enablement and communication to ensure business stakeholders understand, adopt, and benefit from system and process changes. For the Benefits team, this role will focus on operational execution, coordination, and enablement. For the CPO, it will provide support in key partnerships, work on policy development, and other enterprise-level work.

You'll play a key role in supporting both the "doing" and the "enabling" - how we make it real! You will excel at building strong relationships to help teams navigate transitions, understand system updates, adopt new tools effectively, drive a positive user experience, and ensure a caring benefits experience. The ideal candidate thrives in fast-paced environments, is highly organized and a self-starter, and excels at translating complexity into clarity.

Responsibilities will include:

Hybrid Services: Provide Tier 1, hands-on execution for select processes and coordination or oversight for others, depending on complexity and compliance requirements, including but not limited to:

• Service Now ticket intake, triage, and resolution support
• I-9 processing, audits, and compliance coordination
• Background check coordination and adjudication support
• Compliance-related operational support
• Onboarding and offboarding process support
• Basic Workday data maintenance (e.g. Supervisor Org updates)
• Annual reporting support (e.g EEO Reporting)

Training & User Enablement: Drive an easy and positive experience for users by developing guidance on how they learn, adopt, and use People Technology tools, resulting in increased adoption and confidence:

• Maintain a centralized training and enablement resource library for People Technology
• Develop and support user-facing materials such as job aids, FAQs, video demos, and self-service learning content, with an emphasis on Workday functionality
• Partner with P&C process owners to keep documentation aligned with technology updates
• Analyze service request trends and adoption data to proactively identify training gaps
• Establish and maintain a regular cadence to refresh training materials and enablement content

Change Management: Focus on what changes are happening to drive clear, timely communication.

• Support change enablement plans for People Technology enhancements.
• Occasionally facilitate informal support sessions/office hours for real-time guidance to end users
• Gather feedback from stakeholders to continuously improve communications, training, and support effectiveness
• Collaborate with business partners to ensure timely and coordinated change communications

Workday & People Technology Support: From your unique seat, assisting continuous improvement of People Technology (PT) tools (not inclusive of configuration)

• Partner with the PT application team to surface trends, pain points, and system enhancements
• Support testing, documentation, and validation for Workday changes and releases
• Stay current on Workday releases and HR technology to inform future enhancements

Note:

This role supports analysis, testing, documentation, and basic data maintenance and will feed critical information and feedback into advanced configuration, security design, and integrations which will continue to sit with the PT Application Management team.

Benefits Operations & Administration (Enterprise Support): Provide Tier 1 operational support for benefits administration and team member experience, partnering closely with the Benefits team, People Technology, Payroll, and key vendors.

• Serve as the first stop for benefits-related operational inquiries routed through Service Now or a centralized benefits inbox; route complex cases to Benefits Program Manager/Director as needed.
• Coordinate benefits-related onboarding/offboarding steps (new hire enrollment nudges, term/COBRA triggers, QLE documentation routing) in partnership with Benefits Team.
• Maintain & update Workday-delivered benefits attachments and templates used in established Workday flows (benefits summaries, holiday schedules, benefit guides), ensuring enterprise-wide accuracy and version control.
• Perform first-pass audits and reconciliation of eligibility, payroll deductions, and standard vendor invoices; identify and document discrepancies; escalate exceptions and complex issues to the Benefits Specialist or Benefits Program Manager; maintain a log of recurring issues and root…