Service Desk Specialist
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-03-03
Listing for:
Hirewell
Full Time
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Contract
Pay : $25/hr
Benefits :
Benefits when converted
Desktop Support Technician
Accountabilities:
- Provide Level 1 and Level 2 technical support for hardware, software, and network issues, both onsite and remotely.
- Accurately and in a detailed manner document, track, and resolve support requests using Service Now, meeting OTC and OLA targets.
- Maintain up-to-date records of IT assets and enforce IT policies and standards.
- Share knowledge articles and best practices and continuously seek ways to improve support processes and user experience.
- Communicate effectively with colleagues
- 1-3 years of previous Desktop Support or Service Desk related experience
- Proven knowledge of basic hardware and software including familiarity with Windows 11, MS Office Suite (O365), and MacOS
- Experience with Active Directory and Microsoft Exchange
- Knowledge of various remote-control applications, Team Viewer, Web Ex, join.me , etc.
- Bachelors Degree or certification in a related field considered an asset
- Experience with ticketing systems;
Service Now preferred - Strong organization, prioritization and time management skills
- Strong customer service and verbal/written communication skills
- ITIL Foundations v4 Certified is an asset
- Knowledge of networking and wiring, PBX Telephone system, and MS Server end would be considered an asset
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