ServiceNow Project Manager​/Program Manager

Client is seeking a Service Now Project Manager with strong expertise in HR modules and enterprise integrations. This role will lead the design and implementation of an Employee Experience Portal, working closely with Service Now, Workday, and enterprise architecture teams.

The ideal candidate will bring deep integration experience, particularly between Service Now and Workday, and the ability to provide architectural guidance while supporting light hands‑on troubleshooting when needed.

Key Responsibilities

• Partner with Service Now, Workday, and enterprise architecture teams to design and implement the Employee Experience Portal.
• Assess and optimize current Service Now configurations (including EC Pro) to align with enterprise standards and best practices.
• Provide architectural direction for integrations between Service Now, Workday, and other enterprise systems.
• Identify integration risks, performance bottlenecks, and system limitations, and recommend effective solutions.
• Lead and participate in design and review sessions, influencing technical decisions and aligning stakeholders.
• Perform light hands‑on debugging and troubleshooting as required (not a full coding role).
• Collaborate with cross‑functional technical and business teams to drive consensus and project outcomes.

Required Qualifications

• Proven experience as a Project Manager or Program Manager leading Service Now initiatives.
• Strong expertise in Service Now, especially enterprise‑level integrations.
• Demonstrated experience delivering Service Now‑to‑Workday integrations or other complex cross‑platform integrations.
• Solid understanding of cloud architecture principles and integration frameworks.
• Ability to communicate effectively across technical and business stakeholders.
• Experience working with HR modules within Service Now.

Technical & Soft Skills

Technical

Skills:

• Service Now (HR modules, enterprise integrations)
• Service Now Workday integrations
• Integration frameworks
• Instance configuration evaluation and optimization
• Debugging and troubleshooting
• AI and search capabilities within Service Now (preferred)

Soft Skills:

• Clear and effective communication
• Ability to influence technical decisions
• Collaborative approach to cross‑functional teams
• Comfortable working with strong technical and business personalities

Service Now Project Manager Program Manager
• Chicago, IL, United States