Security Support Analyst

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices.

Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

The Information Security Analyst functions as a member of the Security Operations and Engineering team and interacts with technical and business units to plan and implement information security solutions and support information security incidents. This role requires strong teamwork skills and leadership qualities and must be able to foster and maintain business relationships with both technical and business units, must be a great communicator.

• Protect the integrity and confidentiality of HUB data and infrastructure while enabling business functionality in all systems and environments by supporting applicable security solutions.
• Lead incident response activities and provide timely response to security incidents and alerts generated by security tools or the SOC
• Assist in improving processes, identify efficiencies, and recommend solution enhancements to improve service level delivery
• Contribute to “Continuous Improvement and Posture Management” efforts, in respect to HUB’s information security tooling and systems.
• Support the HUB Information Security Governance & Compliance team as needed during risk assessments, internal and external Information Security Audits, and Vendor reviews
• Champion vulnerability remediation efforts and act as a liaison to IT and application owners for patch management
• Gather and report on key organizational information security metrics
• Other duties as assigned

• Provide Level II Support for incident and request tickets escalated from other technical teams
• Communicate with stakeholders to assist remediation efforts.
• Lead / Assist in root-cause analysis for security incidents events leading to resolution.
• Contribute to weekly and monthly posture and response operations reporting.
• Be responsible for analysis and recommendation of upgrades, changes, implementation specific to the support and scaling of HUB’s security operations.
• Support the HUB Information Security Governance & Compliance team as needed during risk assessments, internal and external Information Security Audits, and Vendor reviews

• Bachelor's degree in discipline appropriate to assignment or an equivalent combination of education and experience
• Related certifications (e.g., GSEC, CISSP, AWS) preferred
• At least 2 years’ experience in an Information Security role or 3 years’ experience in an IT engineering capacity with progressively difficult responsibilities
• 2+ years of experience with cloud infrastructure and O365 services and technology
• Experience working with and managing Active Directory / MS Entra
• Experience with SOAR (Security Orchestration, Automation, and response)
• Experience with vulnerability assessment and patch management practices
• Experience with KQL and SPL or other Query Languages
• Knowledge of industry security standards, guidelines, and regulatory/compliance requirements related to information security such as ISO 27001, NIST 800-53, SOC2, PCI, SOX, etc.
• Knowledge of Windows Event and network device logging
• Knowledge of networking protocols and concepts including TCP, DNS, DHCP, Firewalls, VPN, and Web proxies
• Understan…