Sr. Business Analyst, Salesforce

Sr. Business Analyst, Salesforce Job Overview

As a Senior Business Analyst specializing in CRM/Salesforce Sales and Manufacturing Cloud, you will help Komatsu manage and optimize its commercial sales and CPQ processes. You will use your industry insights, business experience and technical expertise to streamline and manage CRM commercial processes from Lead to Order. Critical success factors include engaging business users, understanding business process and strategic priorities to translate into technical requirements, designing process synergy between opportunity management and CPQ, reducing deal closure cycles and helping commercial teams hit sales targets through digital technology.

Main tasks will include performing detailed requirements analysis, documenting processes and process changes, defining CRM strategic goals, delivering requirements to downstream technical teams for development and implementation, and coordinating user acceptance testing and training. To succeed in this role, you should have strong communication skills, technical and business acumen, an analytical mindset, and the ability to quickly learn, absorb, and explain complex business concepts and technical delivery in an Agile framework.

• CRM and Customer Lifecycle Management (Customer 360)
• Salesforce Administration
• Digital Sales Enablement
• Salesforce CPQ - Process Design & System Impacts, Data Requirements
• Account Management - Salesforce
• Opportunity Management and Lead Conversion - Salesforce
• Salesforce Reporting & Dashboards
• Customer Experience & Insights
• Dealer Networks and Third-Party Affiliate Business Models
• Project Management fundamentals

• Partner with business stakeholders to identify and capture business requirements and priorities, create customer journey maps, and develop strategic roadmaps.
• Develop business process flows and UX design mock‑ups.
• Build Salesforce reports and dashboards enabling users to identify and track progress.
• Serve as a digital expert to identify process improvements and innovations for the sales and commercial processes.
• Analyze and document current processes, change management, and process improvements, including cross‑functional impacts across business functions.
• Cascade requirements to downstream technical teams, providing explanations as needed to ensure collaboration through product launch and support.
• Author and update internal and external documentation, formally initiating and delivering requirements and documentation.
• Organize and execute project tasks using effective project‑management skills.
• Lead meetings, e.g., business requirements review, testing engagement, etc.
• Drive outcomes in formal presentations to various management levels.
• Coordinate system/user testing as required; analyze and validate testing results, gather feedback, and work through a resolution path.
• Be an expert liaison providing support to application users regarding adoption and use of application functionality.
• Stay current with industry trends and best practices in digital experience platforms, application process mining/mapping, monitoring, and observability.

• Bachelor's degree in Information Technology, Business Management or a related field.
• Minimum of ten years of prior Product Management, Solution Architecture or Business Analyst experience.
• Strong understanding of process engineering and re‑engineering, as well as process optimization.
• Experience with CRM systems, such as Salesforce.
• Expert communicator, with the ability to facilitate clear and proactive communication between technical and non‑technical business users.
• Proven ability to organize and execute project tasks using effective project‑management skills.
• Familiar with Dev Ops platforms, including documentation of epics/user stories/features and requirements traceability (RTM) in an Agile methodology.
• Proven track record of successfully capturing, documenting, and communicating requirements for digital experience platforms, including experience with the following domains and concepts:
  • Digital Sales Enablement and CPQ - Min 10 Yrs
  • Salesforce admin – User Roles and Access
  • Salesforce Agentforce
  • Identity and Access Management
  • Sa…