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Technical Account Manager
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-03-02
Listing for:
Viant Technology
Full Time
position Listed on 2026-03-02
Job specializations:
-
IT/Tech
IT Support, Data Analyst, Technical Support
Job Description & How to Apply Below
- Req#: 9d335831-08cb-4f82-8a43-25c511329d31
- Client Relationship Management:
Build and maintain strong relationships with clients, serving as their primary point of contact for technical inquiries & issue resolution; actively support our clients’ Data Platform, 3rd party measurement, and Viant’s Advanced Reporting services - Project manage and collaborate with cross-functional teams, including Sales, Business Intelligence, and Operations, to ensure seamless coordination and delivery of technical solutions
- Act as a trusted advisor to key customers, understanding their technical requirements and aligning our products/services to meet their needs.
- Provide onboarding support, education, training, and industry best practices to ensure customer success
- Troubleshooting and Issue Resolution:
Investigate and resolve technical issues related to data integration, reporting discrepancies, and performance gaps, working closely with cross-functional teams to ensure timely resolution. - Data Analysis and Reporting:
Utilize Google Big Query SQL to extract and analyze large datasets, deriving actionable insights & automation to improve advertising campaign performance and ROI - 3+ years of relevant experience in Account Management, Project Management and/or Ad Operations
- Strong client service skills, as well as knowledge of the prominent technologies within ad tech: on-boarding, DSPs, ad serving, programmatic buying, measurement and data targeting
- Problem solving attitude, with the ability to articulate complex topics to a novice or non-technical audience
- Proficiency with SQL via Google Big Query along with other cloud-based systems and tools
- Results-oriented, highly productive, self-starter who is able to multitask and prioritize effectively in a fast-paced environment
- Bachelor's degree (BS/BA) or equivalent experience, preferably in a quantitatively-oriented field
- Viant (NASDAQ: DSP) is a leading advertising software company that enables marketers to plan, execute and measure omnichannel ad campaigns through a cloud-based platform. Viant’s self-service Demand Side Platform, Adelphic, powers programmatic advertising across Connected TV, Linear TV, mobile, desktop, audio, gaming and digital out-of-home channels. In 2022, Viant was recognized as a Leader in the DSP category , earned Great Place to Work certification and Co-Founders Tim and Chris Vanderhook were named EY Entrepreneurs of the Year.
To learn more, please visit .
Technical Account Manager Chicago, IL / Operations – Operations / Full-time / Hybrid Apply for this job WHAT YOU’LL DO
Viant is seeking a highly skilled and self-motivated Technical Account Manager to join our team to act in a client service role. As a Technical Account Manager, you will be responsible for managing and supporting our clients' Data Platform, 1st & 3rd party measurement needs, with a specific focus on leveraging SQL via Google Big Query for troubleshooting, data analysis and workflow automation.
Your expertise will be crucial in ensuring the successful implementation and optimization of our clients' advertising campaigns and strategies. This is an opportunity to be on the bleeding edge of data and measurement, collaborating and building relationships with clients at top global brands and ad agencies. The ideal candidate will have a combination of exceptional project management and client service skills, as well as knowledge of the advertising technology landscape.
You should have a strong understanding of client service best practices and SQL experience.
THE DAY TO DAY
Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance
, paid parental leave
and unlimited PTO
and more. Not the right position for you? Check out our other opportunities!
Viant Careers
About Viant
Viant (NASDAQ: DSP) is a leading advertising software company that enables marketers to plan, execute and measure omnichannel ad campaigns through a cloud-based platform. Viant’s self-service…
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