Director Quality Assurance

At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.

• Collaborative, in-office operating model
• Retirement program (401k and Pension)
• Medical, dental and vision insurance
• Lifestyle Spending Account
• Competitive PTO plan
• 11 paid holidays per year

Our mission at FHLBank Chicago:
To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.

Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.

At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us.

Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.

The Director of Quality Assurance will lead the transformation and maturation of the Bank's QA function, establishing a center of excellence that drives consistency, automation, and governance across all IT and digital solutions. This role is critical to accelerating the Bank's digital transformation, ensuring the delivery of high-quality, secure, and scalable solutions through modern, integrated quality assurance practices. The Director of Quality Assurance will be responsible for defining and executing a forward-looking QA strategy, building and leading a high-performing team, and partnering with IT and business leaders to embed quality throughout the software development lifecycle (SDLC).

This role will champion the integration of AI-driven testing methodologies and oversee the formal documentation, ongoing maintenance, and continuous improvement of QA standards and procedures as an integral component of the Bank's SDLC.

• Accelerates time-to-value for the Bank's digital roadmap by standing up an enterprise QA Center of Excellence with standardized processes, AI-enabled testing, and modern automation frameworks, shrinking test cycles, reducing manual effort, and enabling faster, safer, and more predictable releases across all technology solutions.
• Reduces operational and financial risk by embedding quality throughout the SDLC (shift-left), strengthening environment management and secure test data practices, and improving governance, driving fewer production defects, lower remediation and rework costs, and higher reliability and scalability of critical systems.
• Strengthens regulatory confidence and stakeholder experience through consistent enterprise QA standards and compliance-aligned controls, while building and mentoring a high-performing QA organization, resulting in improved audit readiness, greater delivery transparency, and a better member and employee experience from more stable, higher-quality products.

• Define and execute a comprehensive QA strategy that elevates and matures quality assurance practices across the Bank.
• Champion a quality-first culture, driving organizational change and continuous improvement in QA maturity.
• Establish and lead a QA Center of Excellence, driving adoption of best practices, automation, and governance.
• Lead the evaluation, selection, and implementation of AI-powered testing tools and frameworks to enhance test coverage, efficiency, and defect prediction.
• Design and implement robust, automated, and integrated QA processes for complex digital solutions.
• Lead the adoption of advanced test automation frameworks and integration with CI/CD pipelines.
• Oversee planning, provisioning, and maintenance of diverse testing environments (e.g., SIT, UAT) to enable parallel testing and reduce delivery bottlenecks.
• Ensure secure, efficient test data management strategies across multiple environments for consistency and compliance.
• Partner with IT and business leaders to embed quality and compliance requirements into every phase of the SDLC.
• Develop, formalize, document and maintain comprehensive QA standards and procedures as part of the Bank's SDLC.
• Build, mentor, and lead a high-performing QA, introducing modern frameworks and tools to enable…