Associate, Client Service

Locations: (Hybrid) - Chicago, IL or Atlanta, GA

Primary Objective

• Delivery of high-quality/high-impact Brand insights and analytics solutions

Scope of Role

• Delivery of strategic brand insights & analytics projects, which include brand performance measurement and other strategic projects such as, market structures, consumer & demand segmentations, consumer journey mapping, brand stretch/extension, portfolio strategy, brand architecture, foundational brand assessment, brand positioning/refresh, etc.

• Responsible for execution of work products including questionnaires and reporting on medium-low complexity accounts with manager support, as needed, while supporting higher complexity projects

• Participates in client design and questionnaire discussions with some supervision

• Supports development of questionnaire, Sample Design and Analytic Plan

• Conducts data analysis, insights generation finding interesting facts in the data/preliminary reporting.

• Manages timelines and quality of work products, working with internal departments and clients to achieve successful outcomes following solution and industry best practices

• Identify and solve project issues as they arise

• Perform in-depth quality checks at various stages of the research to ensure accuracy

• Actively seeks opportunities to support proposal development

• Serve as a go-to for new team members who have questions and provide support to new members who need help on how to perform tasks

• Understands our culture and how to take an active role on the team (e.g., attending/participating in ERG/Social Community meetings/activities/training)

• Take ownership on building your own skills through training, asking questions, and supporting team members

• Optimize efficiency of delivery without sacrifice of quality

• Challenges the status quo, looks for opportunities to improve, automate, streamline processes
• Building an understanding of our Brand capabilities, solutions, and analytic methods.

• Exhibits good critical thinking skills, can follow an analytic plan, and is comfortable sharing ideas

• Helps with presentation development

Essential Knowledge & Experience

• 1+ years of professional experience or strong internships / MMR programs; market research experience preferred with exposure to quantitative methodologies

• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred

• Proficient computer skills in Microsoft office tools and ability to master other needed business tools

(e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)

• Strong detail-orientation with ability to manage multiple work streams and among multiple teams

• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving

• Natural curiosity, a can-do attitude, driven and willing to take initiative

• Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines

Essential Skills & Capabilities

Communication

• Clear and effective written and verbal communication skills

• Confidently delivers messages and exemplifies Kantar values

Technical/ Analytical

• Interest / passion in marketing research methods, tools, and science

• Interest / intellectual curiosity in learning the various Kantar solutions

• Aptitude for technical leadership for maximum client impact

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions,…