Associate Principal, Infrastructure Engineering

What You'll Do:

The Associate Principal of Infrastructure Engineering is responsible for OCC's infrastructure engineering while driving continuous improvement across the production environment. This role combines hands-on technical expertise with strategic operational excellence, managing production administration of application scheduling and automation using Automic/UC4 software across AWS and on-premises platforms (Windows, MVS, Linux). The position serves as a technical evangelist for the best operational practices, working cross-functionally with Production Support, Release Management, Platform Services, Development, Testing, and Business Operations teams to shift the organization from reactive to proactive operations.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

Infrastructure Engineering & Production Administration

• Development Support:
  Code and maintain uc4 objects for development and testing teams; provide first-level support for non-production environments

• Production Support:
  Provide second-level troubleshooting for scheduling issues in production environments

• Automic Administration:
  Perform basic Automic/UC4 system administration including starting/stopping the Automic system and agents

• Security Management:
  Maintain accurate inventory of all departmental owned logon IDs and passwords in Cyber Ark

• Disaster Recovery:
  Provide support for all disaster recovery tests and exercises

Enterprise Scheduling & Automation

• Complex Scheduling:
  Develop, maintain, and optimize job schedules using Automic/UC4 software across multiple AWS cloud and on-premises platforms (Windows, MVS, Linux), managing multi-job dependencies and automated workflows

• Scripting & Automation:
  Utilize Automic scripting language, Python, Power Shell, and other scripting tools to automate variable passing, job execution, and test environment setup; use REGEX for pattern matching and validation

• File Transmission:
  Coordinate and test new file transmissions with exchanges and members using Connect Direct, Sterling Integrator, and FTP protocols

• Batch Processing:
  Prepare and maintain batch jobs and REST API calls

Operational Excellence & Continuous Improvement

• Proactive Operations:
  Lead the shift from reactive to proactive operational posture by identifying and addressing issues before they impact production

• Performance Analysis:
  Analyze and report on production performance, capacity planning, and critical-path processing opportunities

• Metrics & KPIs:
  Develop, monitor, and report Key Performance Indicators to maintain compliance and drive measurable improvements through trend analysis

• Problem Resolution:
  Identify and diagnose complex problems affecting production performance; stand up SWAT teams when needed to drive resolution of ongoing issues

• Cross-Domain
  
  Collaboration:
  
  Work across network, database, storage, and application teams to assist with tuning and optimization

• Risk Management:
  
  Surface environmental and operational risks; analyze repeating alerts to proactively identify issues

• ITIL Leadership:
  Actively participate in and shepherd Incident, Problem, and Change Management processes using Service Now; ensure adherence to ITIL best practices

• Process Automation:
  Evangelize for and implement repeatable, scalable automated processes

• Capacity Planning:
  Forecast system demands and recommend upgrades, expansions, and reconfigurations

Documentation, Communication & Stakeholder Management

• Documentation:
  Maintain updated procedures on all supported products; create comprehensive process documentation

• Status Reporting:
  Provide daily status reports to management; attend project and status meetings as required

• Knowledge Sharing:
  Cross-train team members and stakeholders; deliver training on new product releases and best practices

• Vendor Coordination:
  Manage vendor support relationships and drive issue resolution

• Consultation:
  Serve as a consultant and evangelist for operational best practices across the organization

Additional Responsibilities

• On-Call Support:
  Provide on-call and/or on-site support for installs, production issues, and system availability

• Off-Hours Work:
  Participate in after-hours and weekend maintenance windows as required

• Troubleshooting:
  Perform complex hardware and software troubleshooting, taking corrective actions or coordinating with IT staff and vendors

Supervisory Responsibilities:

• None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

Required:

• Strongly customer service oriented with understanding of service level agreement urgency

• Excellent consultative, communication, analytical, and judgment skills

• Strong problem-solving and decision-making abilities with capacity to perform well under pressure

• Highly detail-oriented with strong time…