Modern Workplace Solutions Engineer

About us:

Since 1998, RKON has delivered IT transformation that helps private equity and enterprise firms achieve seamless security—from strategy to execution to managed services. We believe IT should serve the business strategy, not stand in the way of execution. Headquartered in Chicago, our team has developed a refined approach that delivers a clear vision of a scalable, agile, secure, cost-optimized, and low-risk end state.

RKON is growing fast, and that growth means incredible opportunities for our team members. We pride ourselves on fostering a culture of creative thinking and collaboration, where ideas are valued, contributions are recognized, and professional development is a priority. Our people are at the heart of everything we do, and this commitment drives the extraordinary level of service we deliver to our customers.

If you’re looking for a place where growth creates new possibilities and your potential is truly valued, RKON is the place for you.

This customer-facing role is responsible for designing, implementing, and migrating infrastructure and collaboration solutions for RKON’s customers primarily related to mergers & acquisitions (M&A) and divestitures. Consultants will also assist RKON operations to ensure the stability, integrity and efficient operation of the information systems that support core organizational functions for our clients. The ideal candidate for this role will have 5-10 years of experience acting as a customer-facing solutions engineer or system administrator with strong and broad knowledge of Microsoft-centric business technology solutions and Microsoft 365 including endpoint management, Entra/InTune/Teams/SharePoint, information security & compliance.

In addition, a strong understanding of team-based project delivery, work planning, and the ability to work independently is required.

• Responsible for building and implementation of solutions involving M365, Entra, and endpoints.
• Manage the execution of tenant-to-tenant migrations, including migration toolset recommendation and operation (e.g. Bit Titan, Quest, AvePoint, Sharegate).
• Collaborate cross-functionally within a team, including consultants from our Cloud & Infrastructure, Cybersecurity, Professional Services, Sales, and Sales Operations practices.
• Orchestrate knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and process management.

• Engage with clients and prospects to understand the nature of their business problem(s), and leverage knowledge and expertise gained over time towards architecting a recommended solution.
• Participate in presales and scoping efforts to understand scope, cost and complexity, and create statements of work and work breakdown structures with minimal oversight.
• Leveraging RKON’s proven playbook, perform detailed discovery and migration planning.
• Participate in, as well as lead, discussions with key decision makers related to solutions, risks/challenges, and deployment strategies & timelines.
• Work through complex Statements of Work (SOW) to determine the appropriate deliverables and outcomes.
• Create presentations and work products to help facilitate decision making or drive clients & projects towards a desired outcome.
• Assist with facilitation of change management activities alongside technical task execution.

• 5-10 years minimum of similar work experience in a client facing or technology consulting role
• Strong design and operational experience with Microsoft Active Directory including consolidation, separation, and upgrades
• Comprehensive M365 solution design and administration experience including Exchange Online, Teams, Intune, Autopilot, and Entra , Strong knowledge in Azure environments and on-premises systems management.
• Strong design and operational experience with Microsoft Active Directory including consolidation, separation, and upgrades.
• Extensive experience (10+ projects) planning and executing cloud migrations, including but not limited to:
  • M365 tenant-to-tenant migrations
  • Email migrations
  • Endpo…