CRM & Targeting Specialist

Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one:
Zones – First Choice for IT.TM. Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, Zones leverages a robust portfolio and the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, to build digital infrastructures that change the way business does business, ensuring whatever they need, they can consider IT Done.

We’re looking for a detail-oriented CRM & Targeting Specialist to help manage the systems and processes that ensure top-tier customer experiences as we shift toward a Customer Insights–focused marketing approach. This role supports CRM data quality, targeting workflows, and execution readiness across events, surveys, and B2B initiatives. The position is a part time role based in the United States, with a preferred location in Chicago.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Use Wrike to manage and track Customer Insights (CI) work streams across event management, surveys, and B2B marketing from intake through execution.
• Support Customer Insights platform strategy by working directly within Dynamics CRM and Customer Engagement (CE) tools to manage customer records, engagement data, and segmentation used for events, surveys, and B2B campaigns.
• Assist in maintaining Dynamics CRM data quality by validating customer attributes, engagement history, and lifecycle fields that support targeting and execution.
• Support event management workflows by coordinating customer lists, registrations, and post-event follow-ups using Dynamics CRM, CE tools, and Hub Spot.
• Support survey execution and data collection by managing audience targeting, distribution lists, and response tracking across CRM and CE platforms.
• Assist with B2B marketing execution by supporting audience segmentation, campaign readiness, and deployment workflows using Dynamics CRM, Hub Spot, and supporting tools.
• Collaborate with cross-functional teams (PMM, PPM, Design, Marketing Ops) to ensure CI‑owned platforms are aligned with campaign, event, and survey requirements prior to launch.
• Document recurring data, targeting, or workflow issues across CRM, CE tools, and Wrike, and recommend improvements that strengthen platform reliability and execution efficiency.
• Provide regular updates to the manager on platform readiness, execution risks, and data quality issues related to CI‑owned initiatives.

• Microsoft Office proficiency, expert in Microsoft Excel.
• Understanding of CRM systems and data quality.
• Expertise in Project Management platforms, like Wrike or Asana, is a plus.
• Experience in B2B marketing execution and audience segmentation is preferred.
• Experience documenting issues and driving process improvement.
• Ability to analyze metrics and optimize performance.
• Strong communication and time‑management skills.

Qualified candidates can expect an hourly rate of $24.03.

Zones offers a comprehensive benefits package that includes medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance, a 401(k) plan with matching provision, and many others. Paid time off and personal sick leave are provided in compliance with state requirements.

Zones is committed to a diverse and inclusive workplace, is a Minority Business Enterprise and a Corporate Plus member of the Northwest Minority Supplier Development Council. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E‑Verify.