Process Analyst

* ** Assessing current CIBC processes and making recommendations
** to reduce costs and error rates, improve client experience and decrease cycle time.
* ** Documenting detailed current state maps, conducting process analysis, and designing future state process and client journey flows
** using Microsoft Visio and other process mapping tools.
* ** Collaborating with team members and stakeholders
** to identify opportunities for process improvements and implement solutions.
* ** Defining project requirements and preparing project summary
** reports (e.g., post-implementation reviews and data gathering from operations center visits).
* ** Using Microsoft Office Suite
** to draft and present recommendations, plans, and results to management.
* ** Applying AI concepts
** to improve processes and your own personal productivity.
* ** Performing data collection activities and time studies,
** incorporating statistical analysis techniques.
* ** Conducting data analysis
** utilizing tools such as Python, VBA, Power Query, and Power BI.
* ** Values matter to you.
** You bring your real self to work, and you live our values – trust, teamwork, and accountability.
* ** You put our clients first.
** You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
* ** You're digitally savvy.
** You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
* ** You give meaning to data.
** You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
* ** You understand that success is in the details.
** You notice things that others don't. Your critical thinking skills help to inform your decision making.
* ** You embrace and champion change.
** You'll continuously evolve your thinking and the way you work to deliver your best.
* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program , a vacation offering, wellbeing support, and Moment Makers, our social, points-based recognition program.
* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values:
Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
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