ServiceNow Architect

Our client is seeking an experienced Service Now Architect to serve as a senior technical leader responsible for the design, implementation, enhancement, and operational stability of the enterprise Service Now platform. This role provides subject matter expertise across one or more Service Now functional domains including Customer Service Management (CSM), IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM).

The Service Now Architect will partner with product owners, developers, administrators, and business stakeholders to drive scalable platform solutions, maintain architectural standards, and ensure optimal performance and reliability of Service Now capabilities.

Design, develop, and maintain the enterprise Service Now platform in alignment with business and technical requirements.

Implement platform enhancements and new functionality based on prioritized backlog stories.

Establish and promote Service Now development standards, architecture patterns, and best practices.

Develop and maintain scalable workflows, business rules, and platform automation.

Provide technical guidance and architectural oversight to Service Now administrators, developers, architects, and business analysts.

Collaborate with Product Owners and Scrum Masters to refine backlog stories and ensure technical feasibility.

Partner with cross-functional Service Now development teams to ensure platform consistency and minimize integration or performance risks.

Participate in design reviews, code reviews, and solution governance processes.

Troubleshoot and resolve platform performance issues, workflow failures, and integration challenges.

Diagnose and resolve issues involving business rules, workflows, API integrations, and network connectivity.

Support platform upgrades, patching, and release management activities.

Design, develop, and maintain a reliable and scalable Configuration Management Database (CMDB).

Support asset and configuration item (CI) data ingestion from multiple enterprise data sources.

Ensure data quality, integrity, and alignment with Service Now best practices and governance standards.

Understand and manage domain separation impacts and multi-domain usage within Service Now.

Implement automation solutions leveraging Service Now workflows, Flow Designer, and scripting.

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience).

7+ years of Service Now platform experience with strong architectural and development expertise.

Demonstrated subject matter expertise in one or more Service Now modules such as ITSM, ITOM, ITAM, or CSM.

Experience designing and troubleshooting Service Now integrations and APIs.

Hands‑on experience building and maintaining CMDB structures and data ingestion processes.

Strong understanding of Service Now domain separation and multi-instance architecture.

Proven experience working in Agile or Scrum delivery environments.

Service Now Certified System Administrator (CSA)

Service Now Certified Implementation Specialist (CIS) in one or more modules

Service Now Certified Application Developer (CAD)

Service Now Certified Technical Architect (CTA) – highly preferred

Experience with enterprise‑scale Service Now transformations or multi‑module implementations

Familiarity with Integration Hub and event‑driven integration patterns

The anticipated hourly rate range for this position is ($110-114/hr). Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.