Technical Program Manager

GenAI Governance & Responsible AI

• Lead cross-functional AI intake, evaluation, approval, and escalation processes

• Partner with Legal, Privacy, and Security teams to assess AI use cases and vendor risk

• Design and implement scalable frameworks to support responsible and compliant AI adoption

• Manage AI vendor engagements from proof-of-concept through contracting and enterprise rollout

• Collaborate with Finance and Legal on negotiations, risk assessments, and security reviews

• Oversee vendor utilization, cost governance, performance tracking, and expansion planning

• Build and maintain strong relationships with strategic AI partners

• Drive integrations with major AI platforms, including conversational agents, AI-driven search, and AI-assisted checkout experiences

• Align Engineering, Payments, Analytics, Risk, and Customer Experience teams to ensure launch readiness

• Manage rollout plans, partner dependencies, and executive communications

• Navigate product and platform tradeoffs across multiple external ecosystems

• 8+ years of experience in Technical Program Management or a comparable role

• Demonstrated success leading complex, cross-functional technical initiatives

• Strong understanding of AI/ML systems, APIs, and platform integrations

• Experience managing AI or technical vendor contracts

• Excellent executive-level communication and stakeholder management skills

• Comfortable operating in high-visibility, ambiguous environments

• Background in eCommerce, marketplace, or payments environments

• Experience collaborating with large technology platform partners

• Exposure to AI governance, compliance, or privacy frameworks

• Experience in territory management or strategic partnerships

This is not a traditional Technical Program Management role. While there may be opportunities to support broader cross-functional initiatives, the primary focus is ownership and stewardship of the AI portfolio.

You will operate at the intersection of:

• AI governance

• Vendor commercial strategy

• Platform partnerships

• Emerging agent ecosystems

• Executive-level program leadership

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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