Senior Service Management Lead

Senior Service Management Lead

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The Senior Service Management Lead serves as the leader responsible for the overall management, execution, and delivery of regional IT support service programs in support of the Environmental Protection Agency’s (EPA) mission.

This position oversees aspects of the regional program performance, including financial management, technical operations, personnel administration, and contract compliance. Acts as one of the primary points of contact for EPA Regional IT leadership, ensuring seamless integration of contractor services with EPA’s strategic goals, operational requirements, and federal IT standards.

This role requires a seasoned professional with deep experience managing large‑scale IT service programs within the federal environment. The Senior Service Management Lead provides proactive leadership across multidisciplinary teams, ensuring on‑time, high‑quality deliverables while maintaining strict adherence to EPA processes, security mandates, and performance metrics.

• Estimated starting salary: TBD (pay commensurate with experience)
• Full‑time benefits include medical, dental, vision, 401(k), and other benefits as provided. Benefits are subject to change with or without notice.

• Primary liaison to the government at the task order level.
• Oversee IT support service (and related ITIL) processes to ensure effective execution.
• Lead continual improvement of processes and manage the lifecycle of services.
• Provide oversight and guidance for the implementation of service processes, procedures, work instructions, and associated tools.
• Oversee knowledge management, training, and education programs.
• Align service processes and activities to the ISO 20000 Information Technology – Service Management standard.
• Assign a Named Technical Representative for each task order service process.
• Collaborate with service managers and functional leaders including engineering, operations, and service desk, as well as other EPA contractors and service providers to enable seamless service execution across the service area.
• Perform other job duties as assigned.

• Education Requirements:
  • Bachelor’s degree in business administration, business management, information systems, information technology, engineering, or equivalent experience.
• Certification Requirements:
  • ITIL v3 Expert and/or ITIL 4 Managing Professional.
  • Certified TBM Executive (CTBME).
• Experience Level Requirements:
  • 10 years of experience managing IT Support Services with similar scope and complexity.
  • Demonstrated experience working closely with IT managers, Business Process Partners and end users to establish processes and service level objectives consistent with defined service level expectations.
  • Demonstrated experience managing teams of IT professionals supporting a large AO with a highly mobile workforce.
  • Familiarity with Federal IT security requirements.
• Minimum Security Level: Tier 4 Public Trust (High Risk/Sensitive).
• Other Requirements: Must pass pre‑employment requirements of Cherokee Federal.

Cherokee Nation System Solutions (CNSS) is part of Cherokee Federal – a division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. Cherokee Federal focuses on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSS, visit

Cherokee Federal is an equal opportunity employer. Please visit  for information regarding our affirmative action and equal opportunity employer statement, and accommodation request.

This position is pending a contract award. While it is not an approved position, we are accepting applications for this future and anticipated need.

Cherokee Federal is a military‑friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre‑employment qualifications of Cherokee Federal.