Corporate Admin Support Specialist

About Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.

Corporate Admin Support is a part of the broader Care Department within Grubhub, Inc. This team is responsible for providing daily B2B technical support to our top corporate clients. As an expert on Grubhub’s platform, you will be the first line of contact for account decision makers. You will troubleshoot technical client account issues and provide unique solutions to complex requests.

Working closely with other members of the Corporate Department (CSMs, Sales, Business Ops) regularly, you will collaborate to collectively meet any desired business needs of the corporate client.

The Corporate Admin Support team is all about building relationships with clients as well as colleagues. An ideal candidate will work well within the team dynamic, but will still be able to work independently. As a Corporate Admin Support Specialist, you must have an ability to troubleshoot issues quickly while maintaining accuracy and a sense of calm with clients. You will bring your problem-solving skills to the table as you will need them to solve site issues and to decipher what the client actually needs.

Your curiosity, independence, completionist attitude, and collaborative spirit will be your most important tools. Ultimately, your insight will help shape how we interact with clients on the team and the greater corporate organization.

• Post client implementation, support daily meal programs based on previously agreed on specifications and processes in the three major support categories:
  Admin Support (account updates & maintenance), Order Management (menu consultation & order placement), or technical troubleshooting

• Troubleshoot real time issues that fall within the Admin Support team purview (which can include STOs, Corporate Catering or other high value orders) or work with relevant teams (CSMs, Corporate Sales & Corporate Care) to ensure client satisfaction

• Exceptionally detail oriented and can multi-task effectively; troubleshoot & resolve product issues and properly escalate bugs to the relevant teams; issues should be raised with a “solutions-oriented” mindset

• Strategize and assist with providing long term solutions to common issues; should be able to recommend the best next steps after exploring all the options

• Resourceful, creative and able to find innovative ways to achieve results

• Partner interdepartmentally (i.e. customer service, data entry, IT, Sales/CSMs) to identify and resolve issues

• Understand proprietary websites/interfaces, with the main focus on the GH Corporate Site

• Exercise exceptional knowledge of departments and other Grub Hub company policies and procedures

• Identify, research, report, and track technical issues with the product

• When needed, assist in managing workflows and suggesting updates to team process

• Comfortable with ambiguity and change and thrives in a fast paced environment

• Excellent business acumen and interpersonal skills

• Process-driven and proficient at problem solving

• Ability to work independently and within a team environment when needed

• 1+ years of previous customer service, support/account management, sales, or technical support experience

• Ability to adapt quickly to shifting priorities

• Desire to work on the customer-facing side of a tech company

• Zendesk, Excel, Slack,…