Help Desk Analyst

Hiring:
Helpdesk Analyst – Chicago, IL (On-Site | Financial District)

🎯 Ideal for someone who's ready to step up and grow within a sharp, tech-driven financial firm.

We're working with a fast-growing financial company (200+ employees) that values its people, builds with integrity, and invests in long-term IT growth. Due to a recent team change, we’re helping them backfill a hands-on Helpdesk Analyst to support daily tech operations, new hire setups, and Tier 1 troubleshooting.

🧩 Why this role stands out:

• You’ll be the front line for technical support, with senior team members available for mentorship
• Work in a dynamic, low-ego team with strong leadership
• Great culture, strong retention, and room to grow
• Target salary range: ~$70K (flexible depending on experience)

🔧 What you’ll be doing:

• Day-to-day ticket support (hardware/software issues, Microsoft 365, Windows, printers, etc.)
• New hire setups, imaging, and deploying laptops/software
• Troubleshooting issues with O365, InTune, Active Directory, etc.
• Collaborating with end users and escalating complex problems when needed
• Building your skillset in a growing IT org with real project exposure

✅ What we’re looking for:

• Strong troubleshooting + fast learning mindset
• Excellent communication and empathy
• Experience with Microsoft 365, InTune, basic networking, and user support
• Bachelor's degree preferred
• MSP experience? That’s a bonus

If you're ready for a great step in your IT career—and want to be somewhere you’re valued—DM me. I’ll send over more info!

📍 Based in Chicago (financial district) — on-site position.

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