Senior IT Systems & Infrastructure Engineer

Firm Overview

Hinshaw & Culbertson LLP is a national law firm with over 500 attorneys across the United States. Founded in 1934 and headquartered in Chicago, we provide sophisticated legal counsel to clients in highly regulated industries, including insurance, financial services, healthcare, and professional services. We also offer strategic business and transactional advice to a wide range of for-profit and nonprofit organizations, including government agencies and educational institutions.

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The Information Technology Department is responsible for the implementation, provision, and support of all information and technology services within the firm – a Business Services function that supports and contributes to the objectives of the legal practice. The IT Technical Operations team is responsible for technical strategy, design, implementation, and top-level support for Hinshaw’s core infrastructure. As a member of this team, the IT Systems & Infrastructure Engineer is responsible for integrating and administering various technologies including server operating systems, virtualization environments (with emphasis on VMware), enterprise storage systems (SAN/NAS platforms such as Pure Storage and Net App), blade server infrastructure (e.g. HPE Synergy), security, and cloud platforms (primarily Microsoft Azure) to fulfill the firm’s operational and continuity requirements.

• Technical Solution Delivery:
  Research, evaluate, and recommend technical solutions to address business challenges, then follow through to design, engineer, and deploy those solutions into production, including creating detailed documentation. Transition new systems from engineering into steady-state operations by providing thorough documentation and training to operational IT staff.
• Project Leadership:
  Lead technical projects and sub-projects across the department. Serve as a subject matter expert and internal consultant to other technical staff and groups, providing guidance on infrastructure best practices.
• Advanced Support & Vendor Coordination:
  Act as the top-level escalation point for complex issues; take ownership of escalated support incidents and work directly with external vendors and consultants to resolve issues, including producing root cause analysis reports.
• Task Prioritization:
  Efficiently triage and prioritize tasks, projects, and issues in a highly demanding environment to ensure critical initiatives are addressed promptly without sacrificing quality.
• Work Hours & Flexibility:
  The normal workday will be a 7.5-hour workday (9:00 AM to 4:30 PM) as part of a 37.5-hour work week. In addition, the nature of this role routinely involves working outside of normal business hours (evenings, nights, or weekends) as needed.
• Additional Duties:
  Perform any additional responsibilities as required by management, demonstrating adaptability and a proactive approach to tasks that arise.

• Education:
  
  Bachelor’s Degree in Computer Science or a related field, or equivalent technical knowledge. Appropriate industry certifications are preferred.
• Experience:
  
  7+ years of related experience in an IT operations, support, or infrastructure role, with strong proficiency in core back-end technologies. Must have hands-on expertise with Microsoft Windows Server, blade server hardware (e.g. HPE Synergy chassis), virtualization platforms (especially VMware), hyper-converged infrastructure, and enterprise storage systems (SAN and NAS solutions such as Pure Storage and Net App).
• Communication:
  Thorough command of industry terminology and the ability to effectively communicate technical information to both technical and non-technical audiences. Excellent verbal and written communication skills are a must.
• Organization & Judgment:
  Ability to organize and prioritize multiple assignments, using initiative and sound judgment to achieve results. Capable of leading or participating as a member of a team, working well under pressure, and completing assignments in an accurate, timely, and professional manner.
• Backup Systems:
  Advanced knowledge of enterprise and cloud backup software and…