Software Implementation Project Manager

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Location: Remote in the US (Central or East Coast Time Zone Preferred)

Job Title: Software Implementation Project Manager

NEXGEN Asset Management is the industry-leading Enterprise Asset Management (EAM) software that combines a robust Computerized Maintenance Management System (CMMS) with advanced asset management planning tools. Backed by over 25 years of expertise, our web-based software supports comprehensive asset management programs, empowering organizations to maximize operational efficiency and strategic planning.

We are looking for an experienced Software Implementation Project Manager
. This role requires a balance of technical expertise, project management, and client engagement to drive successful implementations. You'll be responsible for the entire implementation lifecycle of our state-of-the-art Enterprise Asset Management (EAM) software solution, ensuring clients maximize the full potential of our platform—from initial kickoff through go‑live. You will manage project timelines, collaborate with internal and external cross‑functional teams, and ensure successful delivery while maintaining a high standard of client communication and support.

• Lead and deliver multiple SaaS implementation projects from kickoff through deployment, ensuring scope, timeline, and quality objectives are met.
• Develop and manage detailed implementation plans, including timelines, milestones, and resource allocation.
• Proactively identify risks and mitigation strategies to ensure projects are delivered on schedule and within scope. Facilitate cross‑functional collaboration with technical teams, resource managers, and SMEs to align deliverables with the overall implementation strategy.
• Partner with clients to understand their business objectives, workflows, and technical requirements and ensure clarity and alignment across multiple stakeholders.
• Analyze and document future‑state business processes, including workflows, handoffs, and dependencies.
• Analyze large client data sets for migration and identify gaps in data integrity, create robust data mapping strategies, and ensure all data aligns with system requirements for a seamless transition.
• Configure and customize the NEXGEN software to meet client specifications, leveraging best practices and innovative solutions to maximize value and user adoption.
• Design and conduct comprehensive UAT sessions with client stakeholders to validate workflows and configurations, gather feedback, and ensure solutions meet business requirements.
• Oversee the deployment process, ensuring a smooth transition to the client’s operational environment. Provide real‑time support during go‑live and address any immediate issues.
• Provide post go‑live support to clients, addressing issues and questions. Support project handoffs to support teams, ensuring customer acceptance and continuity post‑go‑live.
• Maintain clear, proactive communication with clients, internal teams, and leadership throughout the project lifecycle. Document progress, decisions, and lessons learned to inform future implementations.

• Bachelor’s Degree.

• 4+ years of technical project management experience leading enterprise‑class B2B/SaaS software implementations, preferably with CMMS or EAM software solutions.
• Strong preference for candidates with direct experience in utilities, facilities, and public works (4+ years or equivalent depth of knowledge).
• Strong technical aptitude with the ability to learn and adapt to new software and technologies quickly.
• Proven ability to translate customer requirements into actionable project plans through strong analytical and problem‑solving skills.
• Experienced working with large data sets, including data integrity validation and mapping.

• Demonstrated success in managing multiple projects simultaneously while maintaining scope, schedules, budgets, and quality standards.
• Strong problem‑solving and critical‑thinking skills, with the ability to tailor solutions to customer needs.
• Ability to adapt…