Client Service Analyst

Join our innovative team and make a significant impact by delivering cutting-edge client solutions in a high-visibility role. This opportunity offers unparalleled career growth and skill development in a fast-paced, delivery-sensitive environment. Leverage your strong communication, analytical, and problem-solving skills while collaborating with industry experts. Be part of a company that values your contributions and supports your professional journey.

As a Client Service Analyst within our dynamic team, you will play a crucial role in delivering innovative client solutions that drive our firm's success. You will collaborate with product, technology, and operations experts to consult, analyze, and implement solutions on our cutting-edge platforms. Your work will directly impact our clients and the wider community by ensuring seamless project delivery and addressing client needs with precision.

We value a culture of flexibility, continuous learning, and teamwork, where your skills in communication, problem-solving, and client relationship management will thrive. Join us to grow your career and make a meaningful difference.

** Job responsibilities*
* +  Collaborate with product, technology, and operations teams to deliver client solutions.

+  Analyze requirements and perform testing for Remittance Edge and Receivables Online applications and facilitate issue resolution, user acceptance testing, and training for client implementations.

+  Monitor and update assigned projects, addressing client and operational issues.

+  Build profiles and transmissions for Receivables Operations, providing coding specifications.

+  Interface with internal service partners and clients to scope needs and mitigate risks and implement and manage client solutions within specified time frames.

+  Provide support and training to team colleagues as needed.

+  Coordinate with internal and external parties to ensure timely solution delivery and attend client meetings to review project progress and address concerns.

+  Identify and escalate risks to minimize potential problems for clients and the business.

+  Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.

+  Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.

+  Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.

** Required qualifications, capabilities, and skills*
* +  Bachelor's degree in Computer Science or equivalent work experience.

+  Minimum of one year of experience in a similar role.

+  Proficiency in using PC/Workstation in a Windows environment.

+  Strong verbal and written communication skills with demonstrated analytical and logical thinking skills.

+  Excellent time management, organizational, and planning abilities.

+  Self-motivated with strong behavioral skills with attention to detail and client-focused mindset.

+  Ability to build and maintain client relationships.

+  Understanding of technical systems for managing client implementations.

+  Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.

+  Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.

+  Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

** Preferred qualifications, capabilities, and skills*
* +  Intermediate knowledge of line of business processes and procedures. And familiarity with business software applications.

+  Experience in client relationship management and presentation skills.

+  Ability to coordinate and manage internal and external parties for project delivery.

+  Experience in facilitating issue resolution and user acceptance testing with strong understanding of risk identification and escalation processes.

+  Proficient in leveraging AI/ML…