Global Network Risk Program Manager

Position: Global Payments Network Risk Program Manager
As a Manager, Risk Program Management on TDRM’s GPN advisory and oversight team, you will coordinate execution and create visibility for the team’s work drive execution, governance, and transparency across a complex portfolio of technology and cyber risk initiatives. Responsibilities include enabling actionable status reporting and tracking, driving capacity planning, and championing better agile use across the team establishing scalable program structures that enable effective oversight of risk assessments, remediation tracking, and portfolio health reporting This role will be responsible for developing tools/templates to help the team be more efficient in projecting and tracking their work, designing and maintaining portfolio governance tools, metrics, and operating mechanisms that strengthen risk visibility and forecasting accuracy, and leading the team to further levels of agile maturity within a second-line risk environment.
* Deep focus on execution, follow-through, accountability, and measurable risk outcomes
* Strong communication to stakeholders at all levels across the company to enable transparency and timely information sharing
* Proven critical thinking skills, including and the ability to express a point of view supported by data
* Comfort raising concerns early and knows when to escalate, including the ability to raise issues and facilitate constructive problem solving at all levels of the organization
* Ability to collaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to get consensus, socialize strategy, and achieve objectives
* Personal resilience - the ability to stay optimistic and keep people focused during times of change
* Willingness to learn and an intellectual curiosity to better understand technology risk management processes to identify areas for improvement
* Experience designing governance structures and operating models that tailor agile delivery methodologies to risk oversight and second-line advisory environments
* Adept at providing structure and organization in a complex environment
* A Bachelor’s degree or military experience
* At least 5 years of experience managing technical programs or consulting engagements
* 5+ years of experience with Agile delivery
* 4+ years years experience delivering large and complex projects or managing operations
* Experience in a technology or cybersecurity oversight function
* Experience in enterprise risk frameworks and regulatory expectations in financial services
* Experience building reporting dashboards and portfolio metrics within governance, risk, and compliance (GRC) platforms
* Experience supporting or advising agile technology teams (Scrum, SAFe, Kanban)
* Project Management Professional (PMP) certification, or Lean 6 Sigma certification

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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