Solutions Engineer

About Us
Logistics is broken. Let’s fix it.

We are a team of engineers, product designers, and customer champions applying the most transformative technology of our times, AI, to one of the largest industries in the world: logistics. Our mission is to streamline freight brokerage, carrier management, and 3PL operations through automation, freeing teams to focus on high-value strategic work.

We are looking for implementation experts with deep expertise in freight, logistics, and technology implementation to help scale our impact. If you're excited about managing a high-performing team and optimizing customer workflows with AI-driven solutions, we want to hear from you.

As a Solutions Engineer at Augment, you will act as a hands-on builder and trusted technical partner for our customers. You’ll own the design and delivery of integrations, automations, and AI-powered workflows that help brokerages, carriers, and 3PLs get live faster and scale successfully. This role is equal parts technical and customer-facing: you’ll prototype and troubleshoot solutions, guide customers through onboarding, and bridge the gap between sales, product, and customer success.

Your goal is to turn complex business problems into working solutions — driving adoption, unlocking value from our AI platform, and setting customers up for long-term success.

• You’ll sit at the intersection of engineering, product, and customers — building real solutions that prove value fast and scale in production.

• Partner with sales, product, and operations on discovery calls, workshops, and design sessions.
• Translate customer business problems into technical architectures, workflows, and integration roadmaps.
• Act as a technical champion during onboarding, removing blockers and guiding implementations.

• Rapidly prototype integrations, automations, or agent workflows to validate fit and feasibility.
• Move prototypes into production-level code, collaborating with engineering on scalability, testing, monitoring, and reliability.
• Build and maintain SDKs, API clients, connectors, and middleware for customer systems.
• Establish and implement best practices for data modeling, prompt engineering, agent orchestration, and error handling.

• Capture customer feedback and clearly articulate it to product & engineering for roadmap prioritization.
• Produce design docs, integration guides, technical documentation, and training materials.

• 3+ years in a solutions engineering, forward‑deployed engineering, or similar technical role in a high‑growth software environment.
• Proven ability to design, prototype, and ship integrations, automations, or connected applications with autonomy.
• Hands‑on experience with AI/LLM tooling — e.g. LLM frameworks, orchestration platforms, or building workflows with agents and prompts.
• Exposure to at least one modern programming language (Python, Type Script, Go, or similar) — enough to debug, troubleshoot, and build proofs of concept.
• Strong experience working directly with APIs, SDKs, webhooks, or integration layers.
• Background in customer‑facing work (discovery calls, technical workshops, or implementations).
• Ability to translate customer problems into technical solutions and architectures.
• Comfort working in early‑stage, dynamic environments without detailed playbooks.
• Excellent communication skills — able to present to both technical and business stakeholders.

• Domain exposure in logistics, supply chain, or system integrations (WMS, TMS, ERP, etc.).
• Familiarity with APIs, webhooks, queues, messaging systems, or event‑driven architecture.
• Experience with data pipelines, transformations, or orchestration frameworks.
• Prior work in AI‑focused startups or tooling.

• Chicago, IL (regular in‑office collaboration)

• Competitive Salary + Stock Options
• Comprehensive Health, Vision, and Dental Benefits
• Flexible PTO
• On‑site Gym

At Augment, we set out to create a fully autonomous AI platform that streamlines operations and reclaims the human element in logistics. Our founders recognized a pattern: talented…