Assis Tech Specialist - Law School

Position Number 8101014
Work Modality Fully In-Person
Job Category University Staff
Job Type Full-Time
FLSA Status Exempt
Campus Chicago-Water Tower Campus
Department Name LAW LIBRARY
Location Code LAW LIBRARY COMPUTER CENTER (02710D)
Is this split and/or fully grant funded? No

Summary

The Law School Assistant Technology Specialist provides first level technical computing and instructional technology support to Law School faculty, staff, students and events and supports project-based work. This position supports classroom technology systems and executes a range of technical tasks and troubleshooting related to Law School desktop and classroom hardware, software, and systems. The Law Assistant Technology Specialist proactively communicates with the LSCS team and members of the community regarding service requests, events, or other tasks and projects, creates user documentation, and provides training to Law faculty, staff and students, as directed.

All staff in the School of Law report to the Associate Dean for Administration. Additionally, the Law School Assistant Technology Specialist is accountable to the Director of Law School Technology.

Law School Computing Services (LSCS) delivers efficient and effective technical support services to Law School students, staff, and faculty across all the Law School’s programs that enhance the educational experience and promote operational excellence consistent with ABA requirements. LSCS partners with Law School’s Offices of the Dean, Administration, and Academic Affairs to establish the Law School’s strategic vision, priorities, and goals related to instructional and classroom technology.

Additionally, LSCS collaborates with University Information Technology Services to advocate for the technology needs of the Law School and to promote the implementation of technology best practices. To meet the evolving needs of the Law School and to ensure continued compliance with ABA standards, LSCS is open and receptive to new information, ideas, and approaches, works to keep abreast of new and evolving technologies, and is adaptable.

All members of the LSCS team are prepared to respond to changing priorities based on the time of the semester and special projects and initiatives. The ability to work on evenings or weekends to support special events, Weekend JD in-person sessions, and final exams is required.

• Provide classroom technology and media support to Law School users. This includes:
• Providing maintenance, updates and troubleshooting of classroom technology systems
• Serving as a LSCS primary in-person point-of-contact for the Weekend JD Program
• Advising faculty and staff on classroom technology requirements and limitations
• Preparing room(s) with proper equipment for events (e.g. classroom teaching, meetings, seminars, etc.)
• Troubleshooting issues as they arise for online course/conference moderators and attendees
• Provide first level technical computing support and related services to Law faculty, staff, and students. In consultation with the Director of Law Technology and the Sr. Technology Specialist, establish priorities for service request resolution and coordinate which resources are required to resolve open service requests according to established procedures. This includes:
• Performing the initial intake of new LSCS requests for service and managing requests through the tracking system through to completion
• Configuring, maintaining and troubleshooting Law school Windows and Mac hardware and software, including deploying new hardware, maintaining a hardware and software inventory database, installing new software releases, system upgrades and patches on Law School systems, and other tasks as assigned
• Providing Law faculty, staff and student training for Law School software and hardware systems. Creating and maintaining user and system documentation
• Support Law School Exams. Assist with the pre-exam setup, communication, and support during exam periods. This may require irregular and/or weekend hours
• Work as a member of a team on various types of technology projects that support Law staff, faculty, students and departments. This includes responding…