Technical Analyst, CMDB, ITSM Generalist

The salary range for this position is $38.12 - $49.56 (Hourly Rate).

Placement within the salary range depends on work experience and internal equity. For union‑represented positions, placement follows collective bargaining agreement rules.

We offer benefits that improve physical, emotional, and financial well‑being. Learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose‑driven and committed to delivering world‑class care. Our team includes top clinical talent and researchers from Northwestern University Feinberg School of Medicine.

We recognize where you’ve been and support where you’re headed, celebrating diverse perspectives and experiences in pursuit of equity and service.

Grow your career with training, development, mentorship, education support, and student loan repayment.

Create the life you envision with flexible work options, a reimbursable Well‑Being Fund, and a Total Rewards package that supports well‑being.

Make a difference through volunteer opportunities and inclusive workforce‑led resource groups.

From discovery to delivery, help shape the future of medicine.

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and holiday pay

Remote work from Illinois, Wisconsin, Indiana, Missouri, Iowa, or Ohio.

The Technical Analyst reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, and regulations.

The Technical Analyst keeps assigned application systems and software operational and well‑integrated into the NM information technology environment. This position also works with Technical Analysts and IS Team/Project Leads to monitor, analyze, and plan upgrades to ensure functionality and stability.

Northwestern Medicine Information Services drives innovative, high‑value solutions to transform healthcare.

We are committed to supporting relentless pursuit of better medicine by providing exceptional service to internal clients across the organization.

Information Services strategically supports the organization with:

• Leveraging AI, automation, and advanced cyber controls that support digital transformation strategies.
• Implementing advanced technologies in clinical and administrative areas.
• Furthering development of the end‑user support model to enhance modern infrastructure.

General Skills

• Develops proficiency for assigned services and systems.
• Provides guidance and support for computing platforms and system integration.
• Participates in processes to integrate end‑user requests with software functionality.
• Contributes to analysis and recommendations relating to performance and capacity.
• Provides diagnostic skills to coordinate problem determination and resolution with vendors and manufacturers.

Customer Service

• Responds thoroughly and promptly to customer needs, following issues through to closure.
• Supports technical teams and customers with project and support activities; communicates with project teams.
• Understands business and clinical processes at NMHC and operational environments of assigned customers.

Communication Skills

• Communicates clearly, responsively, and purposefully with customers and team members.
• Develops effective relationships with users and other IS team members.

Planning

• Assists with projects in planning, design, development, testing, and implementation of application software code.
• Analyzes business requirements, recommends system changes, writes technical specifications, and implements changes.
• Provides support including identification and implementation of NMHC best practice standards.

Personal and Staff Development

• Seeks to improve talents and skills consistent with overall IS direction.
• Provides mentoring and acts as a resource for Associate Analysts and other application team members.

Teamwork

• Focuses on IS team success…