Manager, Off-Premise & Third-Party Delivery
Listed on 2026-03-01
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IT/Tech
Digital Marketing, Ecommerce, Data Analyst
Overview
Position:
Manager, Off-Premise & Third-Party Delivery at Potbelly Sandwich Works (Potbelly Corporate) – Full Time, Chicago, IL. 100% remote in the United States?
Note:
The job description states 100% remote; this refined version retains the original compensation details as base salary range plus annual bonus potential.
Salary: $95,000 - $115,000 base salary range + annual bonus potential.
Final date to receive applications: We accept applications for this position until 04/30/2026. We encourage all individuals to submit their applications.
What we doPotbelly delivers Good Vibes on-premise, off-premise, and everywhere in between. The Manager of Off-Premise & Third-Party Delivery extends our warm, toasty experience to guests via Door Dash, Uber Eats, Grubhub, EZ Cater, and other catering/delivery partners. This role leads all third-party marketplace and catering platforms, ensuring Potbelly is well-represented, easy to order from, and delivering consistently great food and service. You’ll collaborate across teams to blend operational excellence, digital expertise, guest-centric thinking, and the Potbelly spirit.
Key Responsibilities- Serve as Potbelly's primary point of contact for DSPs and catering providers—including Door Dash, Uber Eats, Grubhub, EZ Cater, and others.
- Maintain accurate menus, pricing, hours, and availability across all off-premise channels—from single-sandwich orders to large catering deliveries.
- Lead testing and rollout of new platform features, integrations, and partnerships, ensuring Potbelly remains competitive and accessible in the digital marketplace.
- Analyze sales and operational data across delivery and catering platforms to uncover opportunities for growth and improved guest experience.
- Monitor KPIs such as order accuracy, prep times, delivery quality, ratings, and catering fulfillment performance.
- Build forecasting tools and dashboards that help support operational readiness, especially for large catering occasions and seasonal peaks.
- Partner with Operations to strengthen execution for delivery and catering—ensuring Shops are set up for success with clear prep processes, handoff standards, and packaging guidelines.
- Develop and support training materials to help teams deliver speed, accuracy, hospitality, and the Potbelly experience for all order types.
- Troubleshoot issues across DSPs and catering providers and collaborate with Shops and platform partners to resolve quickly.
- Work with Marketing to develop engaging platform promotions, boosts, and campaigns tailored to both delivery and catering audiences.
- Enhance digital merchandising through compelling photography, descriptions, menu storytelling, and catering-specific positioning that showcases Potbelly as the go-to choice for groups.
- Partner with Menu Innovation to grow off-premise and catering-specific menu opportunities, bundles, and seasonal items.
- Evaluate emerging delivery and catering technologies, virtual brands, and marketplace trends to keep Potbelly ahead of guest expectations.
- Support negotiations and long-term strategy development with delivery and catering providers.
- Lead cross-functional projects that enhance the digital guest journey and strengthen operational efficiency across off-premise channels.
Required
- Bachelor's degree or relevant experience in marketing, business, operations, digital commerce, or restaurant leadership.
- 3-5 years of experience managing digital marketplaces, delivery platforms, or catering channels.
- Strong understanding of DSP ecosystems, catering marketplaces (e.g., EZ Cater), and digital ordering tools.
- Analytical and detail-oriented, with the ability to convert data into insights and action.
- Excellent communication skills and experience managing cross-functional and external relationships.
Preferred
- Experience with POS integrations, DSP APIs, or catering platform technology.
- Background in multi-unit restaurant operations or franchise environments.
- Knowledge of digital merchandising and…
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