Associate Principal, Technology Operations

***** THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP*****

The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production Environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams:
Ovation Environment Management, Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible, documenting issues impacting the business and by being the first line of technical assistance for the production environment. You would be a technical liaison to teams to ensure that operational readiness and best ITIL practices are being adhered to.

• Focus on shifting the overall operational posture from re‑active to pro‑active
• Analyze and report upon Production performance CI opportunities
• Analyze and report upon Production alerts before escalating to next level support
• Analyze and report upon Production critical‑path processing CI opportunities
• Stand‑up SWAT's if when needed to drive resolution of ongoing Production issues
• Identify and diagnose complex problems and factors affecting Production performance
• Troubleshoot hardware and software incidents, take appropriate corrective actions and/or interact with IT‑staff/vendors in performing complex testing, support, and troubleshooting functions
• Move between tactical & strategic (i.e., forecast system demands and recommend upgrades, expansions, and reconfigurations if/when needed)
• Consult & evangelize for operational best practices
• Collaborate across domains (i.e., network, DB etc.) to assist with application tuning
• Adhere to any/all Production security requirements and best practices
• Adhere to, and advocate for, all ITIL processes (i.e., Incident, Problem, & Change)
• Actively participate in Incident, Problem & Change as a 'shepherd' for all things Production
• Analyze repeating alerts to pro‑actively identify environmental issues
• Surface any/all environmental & operational risks identified
• Evangelize for repeatably automated processes that can be scaled
• Prioritize and align efforts to Production availability requirements and business priorities
• Alternate shift work may be required

• None

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• [Required] Strong operational understanding including a minimum of 5 years' experience
• [Required] Effective consultative, communication, analytical, and judgment skills
• [Required] Effective time management skills
• [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors
• [Required] Suggest solutions that make sense and are in line with future technology direction
• [Required] Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information
• [Required] Optimizes the use of all available resources, and approach issues with pragmatism
• [Required] Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results

• [Required] Working knowledge of ITIL principles
• [Required] Strong understanding of Scheduling (UC4 / Control‑M)
• [Required] Understands technical monitoring and metrics
• [Required] Sophisticated understanding of enterprising technology
• [Required] Mature understanding of Network
• [Required] Mature understanding of Unix / Linux
• [Required] Mature understanding Windows
• [Required] Mature understanding Storage
• [Required] Mature understanding Mainframe
• [Required] Mature understanding Cloud computing (AWS)
• [Required] Mature understanding Cloud computing tools
• [Required…