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HelpDesk/Support IT Consultant IT Project Manager IT Support

Regional Help Desk & Service Management Lead

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: MSM Tech Inc.
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Consultant, IT Project Manager, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A technology solutions firm is seeking a Service Management Lead based in Chicago, IL. This role involves overseeing IT Support Services, managing Help Desk Teams, and ensuring effective execution of ITIL processes. A Bachelor’s degree and 10+ years of experience in IT Support Services are required. Certifications such as ITIL v3 Expert and experience with Service Now are preferred. The position ensures efficiency and supports various users across multiple states.
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