Product Support Expert — Ed SaaS
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-03-01
Listing for:
Mongoose
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
A leading educational technology company in Chicago seeks a Product Support Specialist to enhance customer experience through effective problem solving and technical assistance. You will be the first contact for customer inquiries, providing insights and support while collaborating across teams to improve products. Ideal candidates are customer-focused, technically curious, and demonstrate clear communication skills in their interactions. Join a mission-driven team changing lives through conversation intelligence, with competitive benefits and a commitment to diversity.
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