Senior Manager, Partner Ecosystem & Automation Engineering

Overview

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health.

Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

We are looking for a hands-on Engineering Manager to lead our Partner Integrations & Automation Pod
. It is an exciting time at Carrum as we are moving to a multi-pod structure on our Software team, and this role will be pivotal in establishing our new operating model.
Reporting directly to the VP of Engineering
, you will have high visibility and strategic influence over how we scale our function.

In this unique "player-coach" role, you will hold a dual mandate
: owning our external identity integrations ecosystem and driving internal operational efficiency through automation. You will manage a squad of engineers to streamline how we connect with partners (SSO and embedded solutions),
turning one-off requests into scalable, reusable capabilities within our Ruby on Rails (SOA) environment
. Simultaneously, you will drive internal operational efficiency by building internal tools that make our Care and Operations teams faster and more effective.

You will act as a bridge between the "business" and the "code." For our partner ecosystem, you will wear the hat of a Solutions Architect and Technical Project Manager
, engaging directly with clients to align on technical integration strategies and solution design. You will then drive the execution of these integrations, managing the intake of requests from Client Success and Partnerships. For internal automation initiatives, you will follow a standard Product Management process—partnering with PMs to vet and prioritize the roadmap, ensuring we make our internal teams more effective.

This is a full time position, the salary range for this role is $190,000 - $240,000 depending on level of experience and geographic location.

• People Leadership:
  Manage & Mentor: act as a hands-on people manager responsible for performance management and day-to-day coaching. Mentor your squad on technical best practices, "+solutions" thinking, and long-term career growth.
• Build the Team:
  Own the hiring, onboarding, and resource planning for your pod. Experience managing and optimizing the delivery of a mix of full-time employees and contractors.
• Foster Culture:
  Create a psychologically safe environment where engineers can do their best work, prioritizing well-being and professional growth.
• Operational & Delivery Excellence:
  Oversee the complete operational heartbeat of the pod—from facilitating agile ceremonies to ensure on-time delivery, to managing production health (monitoring, incident response) to meet high uptime SLAs.
• Cross-Functional Orchestration:
  Orchestrate project delivery across teams you don’t directly manage (Data Ops, Partnerships, Client Success). Oversee the entire integration lifecycle, ensuring dependencies are met and cross-functional peers are held accountable for success.
• Partner Execution & Solutions Engineering:
  Act as the technical face to partners, defining how we integrate and turning noisy partner threads into clear engineering tasks. Own the timeline, resource allocation, and delivery once work is approved.
• Engineer the Process:
  Recognize that code is only part of the solution. Analyze end-to-end workflows to identify non-technical bottlenecks and implement process improvements.
• High-Impact Internal Systems:
  Drive organization-wide productivity by optimizing core platforms—from enhancing the Care App UX with AI…