Communications Manager

We are looking for a strategic communicator to join the JPMorgan

Chase's Commercial & Investment Banking communications team supporting Digital & Platform Services (D&PS) organization. Digital & Platform Services accelerates transformation within Commercial & Investment Bank by uniting Technology, Operations, Digital Innovation, AI, and Data teams to create future‑ready products and platforms.

As a Communications Manager within Commercial & Investment Banking you will support the Digital & Platform Services (D&PS) organization. In this dynamic role, you will lead internal communications for the Commercial & Investment Bank Technology team, supporting key initiatives and providing executive communications support. You will craft compelling narratives that blend complex technical concepts with engaging stories, leading transformation and innovation.

As a creative and passionate leader you will explain technical ideas and lead engagement across diverse audiences.

• Serve as Communications lead/partner for Commercial & Investment Bank Technology.
• Devise strategic communications plans and campaigns to meet our business and employee engagement needs; partner closely with leadership team members, business management, human resources partners and other stakeholders to ensure a cohesive communications strategy to tell a holistic story; write executive communications for executives in their voice and style.
• Partner closely with other executive communications partners across Commercial & Investment Bank Technology, Global Technology and other lines of business.
• Serve as lead publisher and content manager for intranet homepages and subpages - publishing news and feature articles and accompanying graphics; source content for intranet articles and other editorial content.
• Manage broadcast email publication scheduling and use Targeted Email tool to distribute large‑scale broadcast messages to D&PS employees; use data to identify patterns and adjust communications strategy accordingly to be most effective.
• Ensure consistency of messaging and engagement with broader business or firmwide programs and strategic initiatives/priorities, such as AI for Tech and app and infrastructure modernization.

• 6+ years of corporate communications experience, Technology and Content including extensive hands‑on writing, editing, project management, presentation building and executive communications.
• Experience working with C‑suite executives with demonstrated success developing executive‑level messages, providing communications counsel to senior management teams and executing strong communications strategies.
• Excellent writing skills with a strong ability to turn complex technology stories into a compelling and relatable narrative.
• Organized self‑starter, project manager and multi‑tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines; outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company.
• Must care about creating a more inclusive work environment - both within our own Communications team as well as helping to foster that culture in Commercial & Investment Bank Technology.
• Interested in learning and willing to put in the effort to do so.

• An understanding of the financial services industry and current technology/AI landscape
• Experience in technology communications and change management
• External communications knowledge

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the…