EDI Implementation Specialist

USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.

We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.

Position Summary

The EDI Implementation Specialist will be responsible for customer onboarding of EDI transactions and implementation of enhancements to improve automation efficiency. This position involves analyzing and specifying business requirements for enhancements and extensions in EDI applications, interfaces, and mappings. The role collaborates with IT and third-party VANs to develop and test customer transactions and new EDI implementations. Additionally, the EDI Implementation Specialist recommends, designs, and adopts new standards, policies, and processes to improve department effectiveness and overall customer experience.

Key Accountabilities And Responsibilities

• Extensive experience with Order to Cash and Procure to Pay processes, as well as relevant EDI ANSI X12 transactions, including EDI 850, 855, 860, 865, 856, 810, 820, 812, 753, 754, 824, and 864.
• Analyze and define EDI requirements for customers. Review and maintain all EDI maps to drive compliance with business requirements, standards, and policies.
• Implement and manage successful EDI solutions to strengthen core operations and scale further, using solid knowledge of EDI practices. Drive the adoption of new EDI processes and implement future state roadmaps.
• Coordinate with internal teams and external trading partners to set up new EDI connections and ensure compliance with their specifications.
• Establish and maintain strong relationships with trading partners to facilitate efficient EDI connections and transaction exchange.
• Manage EDI-related business support responsibilities. Provide ongoing internal/external customer support for EDI transactions and problems.
• Manage and develop customer relationships with key customers and third-party EDI VANs to facilitate EDI implementations.
• Recommend, design, and adopt new standards, procedures, and improved processes to enhance department effectiveness and overall customer experience. Stay current regarding technological developments in the EDI and internet fields.
• Monitor issues, enhancements, and questions until resolution.
• Develop and implement quality controls and departmental standards to meet organizational expectations and regulatory requirements.

• Bachelor’s degree required, preferably in IT or a business-related field.

• 7+ years of in-depth experience designing EDI specifications and mapping EDI X12 and XML documents.
• Familiarity with EDI standards (e.g., ANSI X12, EDIFACT) and communication protocols (e.g., AS2, FTP, VAN).
• Experience with ERP systems like Oracle or SAP and their integration with EDI.
• Experience working with project management (e.g., Jira) and ticket management tools and software.
• Strong customer focus with ability to analyze business requirements and translate them into technical specifications.
• Proficient in problem solving and troubleshooting, with the ability to diagnose and drive resolution of technical issues related to EDI systems
• Established time management and organizational skills with the ability to juggle multiple demands and manage shifting priorities to meet deadlines.
• Demonstrated presentation,…