Technical Account Manager; NetSuite

Overview

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

At Avison Young, we are committed to providing a comprehensive suite of commercial real estate services to our clients while fostering a supportive and inclusive workplace culture for our employees. Our collaborative approach and emphasis on personal and professional growth create an environment where individuals can thrive. Real estate can have a significant positive impact on people’s lives - and we’re in the business of making spaces and places work better for people.

Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

If you re looking for career opportunities where you can excel and contribute to a strong company culture, we want to hear from you. Join our highly motivated team and take pride in your work as we create a better future together.

This role is a critical primary liaison between business stakeholders & users and our outsource provider for critical core business platforms such as but not limited to;
Net Suite, Salesforce SPIFF, SAP Concur and our future HRIS.

Drive delivery excellence from outsourced support teams while ensuring business needs are met and cross-platform integration success.

Foundational role in an expanding Business Applications team with significant growth potential.

Reports to Vice President, Enterprise Architecture

This role offers significant career development opportunities as Avison Young s Business Applications function matures. Work closely with director & VP
-level leadership, gain exposure/shape enterprise architecture strategy, and expand scope as the team grows.

Future opportunities include team leadership, expanded portfolio ownership, or evolution into director-level roles.

• Maintain internal relationships with finance, operations, and accounting leaders in multiple territories.
• Partner with global accounting liaison team on core requirements, feasibility, priority and delivery
• Translate business requirements into technical specifications and acceptance criteria
• Communicate roadmaps, issues, and system changes
• Oversee with our outsource provider, the delivery of incidents, changes, and enhancements
• Hold vendors accountable to SLAs and quality standards
• Coordinate across multiple support partners
• Escalate issues and track resolution
• Conduct regular service performance reviews with outsource teams
• Handle routine vendor payment processing through to AP
• Advise strategy and evolution for assigned applications to IT Leadership
• Prioritize enhancement requests and system improvements
• Monitor system health, usage, and business value
• Maintain application documentation and standards
• Co-ordinate any onboarding of new applications into the Portfolio
• Ensure critical Training Resources are integrated into wider Training Capabilities within AY
• Align with Enterprise Architecture
• Partner with CRM Director on Salesforce integrations
• Collaborate with BI/Data teams on operational analytics requirements within scope
• Work with outsourced automation teams on process improvements
• Ensure data quality across integrated systems
• Lead implementation of new features & changes within portfolio of Applications
• Participate in cross-platform process
• Manage system upgrades and migrations
• Ensure proper testing and change management
• 5+ years managing enterprise business applications
• Experience with Net Suite or similar ERP platforms
• Proven vendor management and outsource coordination
• Understanding of system integrations and data flows
• Strong business acumen in finance and revenue processes
• Excellent communication and stakeholder management skills

• Net Suite certification or administration experience
• Prior work in outsourced IT environments
• Experience with Spiff, Concur, or similar platforms
• Knowledge of Salesforce integrations and Lead to Cash processes
• Commercial real estate or professional services background

Avison Young is proud to be an equal opportunity employer, committed to promoting diversity and inclusivity within our workforce. Our non-discrimination policy ensures that all individuals are treated equally, regardless of race, gender, religion, sexual orientation, or disability. We believe in fostering a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees. We hope you will join us in committing to create a workplace that is fair, equitable, and welcoming to all.

Benefits offered to full time W2 employees

• Traditional and Roth 401k with generous employer match and immediate vesting
• 12 weeks of Paid Parental Leave after one year of tenure
• Medical, Dental, Vision Insurance
• Company paid Life and AD&D Insurance
• Company paid Short & Long-Term Disability
• Voluntary…