Director, Site Reliability Engineering
Listed on 2026-03-01
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IT/Tech
Cloud Computing, IT Project Manager, IT Support, Systems Engineer
Job Description:
Company
Description:
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive-thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From the support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and the planet.
We also offer outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements.
We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel‑good moments for everyone. We are interested in people who enhance our company culture:
Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO). Our mission is to deliver modern and relevant technology that supports how McDonald’s works. We provide outstanding foundational technology products and services. These include Global Networking, Cloud, End User Computing, and IT Service Management. Our goal is to offer an engaging, relevant, and simple experience for our customers.
Reporting to the Senior Director, Global Cloud Infrastructure & Operations, and collaborating with the full technology leadership team, the GTIO Director, Global Cloud Operations & SRE, will foresee and address both strategic and tactical requirements for McDonald’s Cloud Platform Engineering and Site Reliability Engineering teams. You will engage with diverse collaborators worldwide.
This is a great opportunity for an experienced technology leader to help build and champion the transformation of infrastructure practices and standards for the entire McDonald’s environment.
Duties- Lead the Cloud Enterprise Operations and SRE teams, providing strategic vision while balancing near‑term deliverables.
- Mentor, manage, and hire a high‑performing team of managers and engineering professionals. Set clear priorities to achieve enterprise goals and critical metrics.
- Develop and deliver a cohesive vision, strategy, and roadmaps for SRE and Operations in partnership with cross‑functional teams, including Cloud Security, Global Technology Risk Management, Consumer Products and Platforms, Restaurant Technology, Markets, and other external collaborators.
- Effectively manage vendor selection, SLAs, and relationships with Managed Service Providers for Azure, AWS, and GCP.
- Understand McDonald’s current landscape of tools, processes, standards, automation, monitoring, etc., as input to the vision for the evolution of the platform.
- Lead assessments and vendor selections to develop and deploy innovative platform tools and services, spanning beyond traditional technology to deliver value.
- Partner with product managers passionate about technology, system designers, and developers. Use Site Reliability Engineering principles to enhance reliability. Lower incident response times and manage growing workloads while keeping support costs stable.
- Supervise and ensure the accuracy, quality, security, and usability of all infrastructure platforms.
- Maintain a strategic focus while retaining an appropriate level of hands‑on management.
- Collaborate with business leaders, professionals managing technical products, and architects to assess the long‑term viability of systems/products, from business and technology standpoints.
- Communicate ideas effectively, verbally and in writing, to a wide range of audiences, including Directors, Senior…
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