Helpdesk Support Technician

Description

Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.

• Act as the first point of contact for technical support via phone, email, and walk-ups
• Troubleshoot hardware, software, and network issues—escalating when needed
• Set up new user workstations and manage employee onboarding/offboarding
• Support Windows desktops, Microsoft Office applications, printers, and other common business tools
• Maintain accurate records of issues and resolutions in our ticketing system
• Assist with user account management, password resets, and access rights via Active Directory

• 1–2 years of IT support experience (internships or part-time roles count too!)
• Strong communication skills—you’re just as comfortable talking to people as you are working with machines
• Curious, proactive, and eager to learn
• Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
• Experience working with Virtualization technologies (VMWare, Nutanix, Hyper
  
  V, etc.) preferred
• Experience supporting remote users or working in a legal or professional services environment preferred
• Comfortable working with:
  • Windows 10/11, Windows Server 2019/2022
  • Microsoft Office Suite
  • Printers, desktops, laptops, and mobile devices
  • Basic networking concepts (IP, DNS, DHCP)
  • Active Directory (bonus points for experience with Group Policy)

• Competitive Base Salary
• Medical, Dental, and Vision Coverage; 401K plan with company match
• Company paid Life Insurance
• Short and Long Term Disability
• PTO, Float holiday
• Paid Parental Leave