Field Service Representative – Illinois Region

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Field Service Representative – Illinois Region

Fully Remote
• Chicago, IL

Description

Location: Remote — (
Must reside near Chicago, IL
)

Travel: 75%+ (regional & national travel via car and air)

Industry: Medical Devices | Eye Care Technology
Company: Visionix USA

About Visionix USA

Visionix USA is a global leader in ophthalmic diagnostics and telehealth technology. We empower optometrists, ophthalmologists, and healthcare networks with cutting-edge solutions that elevate clinical accuracy, workflow efficiency, and patient outcomes. Our diverse portfolio, including Optovue, Briot, Weco, and Visionix delivers industry-leading AI diagnostics, imaging innovations, and precision lab instrumentation trusted by practices worldwide.

We’re now seeking a Field Service Representative (FSR) based in Illinois to support customers throughout the region and provide additional service coverage across the U.S. This is the perfect role for a tech-savvy professional who thrives on problem-solving, hands-on work, and helping practices provide world-class vision care.

What You’ll Do

• Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue products
• Deliver on-site troubleshooting and high-level technical support
• Maintain accurate service documentation, parts inventory, and RMA processes
• Communicate effectively with customers, internal teams, and leadership
• Care for company-issued tools, diagnostic equipment, and service vehicles
• Identify workflow improvements or potential sales opportunities
• Mentor and support new FSRs during onboarding
• Perform additional duties as assigned

What You’ll Bring

• Associate degree in a technical field, military technical training, or equivalent experience
• 2+ years in field service or technical support (6+ years preferred)
• Strong mechanical, electrical, and IT troubleshooting skills
• Excellent communication and customer service abilities
• Ability to lift up to 80 lbs. and travel extensively (car + air)
• Valid driver’s license with clean driving record
• Willingness to travel throughout the U.S. for training and regional support
• Experience with optics or ophthalmic equipment is a plus — training provided

Travel & Territory

• Home base must be in Illinois
• Work Location:
  
  On the road, visiting customer sites throughout Illinois and surrounding states, with occasional travel to other U.S. regions.
• Initial training period includes 2–4 months of shadowing senior technicians throughout the US.

Why Join Visionix

• Be part of a global innovation leader driving the future of vision care technology.
• Competitive compensation, benefits, and expense reimbursement.
• Join a collaborative, growth-oriented team where your work truly matters.
• 401(k) Retirement Plan
• Full benefits package (medical, dental, vision, life, disability)
• Paid Time Off (PTO)

Equal Opportunity Employer

Visionix USA is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment for all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability.