Sr Specialist – Management & Operations Expertise Hub

Posting Description

Are you ready to make an impact in the world? Join Habitat for Humanity's Management and Operations U.S. Expertise Hub as we multiply Habitat's impact in the United States.

Habitat for Humanity International's U.S. Expertise Hubs are teams of subject matter experts and collaborative thought partners that – in partnership with local affiliate staff and leaders from across the country –
create, connect and curate resources, trainings, and promising practices along dedicated practice areas in support of capability building within the U.S. affiliated network. The Management and Operations Expertise Hub drives the aggregation and exchange of practice-based knowledge and application among affiliates and other subject matter experts in nonprofit management and operations, including topics such as governance and board management, finance, human resources, information technology, administration, compliance and risk management, and other day-to-day operational topics.

The Sr. Specialist will manage and support the development, delivery/facilitation, evaluation and socialization of new and refreshed resource/training content, services, and support within the Management and Operations Expertise Hub to maximize the management and operations of U.S. Habitat affiliates. The role supports the thoughtful and intentional curation of existing content/expertise from both the Habitat community and external partnerships to advance promising practices.

The role must collaborate closely with HFHI affiliate-facing learning professionals to ensure that hub content is packaged and delivered in the most accessible and useful way to be relevant and accessible to Habitat's diverse network, and is responsible for that delivery and facilitation.

• Lead and/or contribute to the review, refresh, development, design, testing, delivery, and evaluation of quality, relevant, and timely content, products, and services (e.g., templates, toolkits, websites, webinars, peer learning and connection experiences, trainings, and other innovative learning approaches) aligned with hub topic areas for affiliate capability/capacity building and organizational/departmental standards and processes
• Collaborate across applicable HFHI departments, including affiliate learning consultants, external subject matter experts, and the affiliated network to ensure that resource content and support aligns with best practices, mission, values, and guiding principles.
• Design, coordinate, and facilitate Communities of Practice, Peer Connection Chats, and other training experiences for the affiliate network, applying strong project management practices, collaboration, and continuous improvement.
• Stay informed on nonprofit management and operations trends, risks, and opportunities (e.g. topics such as governance and board management, finance, human resources, information technology, administration, compliance and risk management, and other day-to-day operational topics) to ensure content, resources, and services are relevant, timely, and impactful for the US affiliate network.
• Support other key initiatives, as directed, through project management, stakeholder engagement, subject matter expertise, and effective use of data and content curation tools.

• Provide high-quality service and support to the affiliate network, answering inquiries, identifying needs, and creating opportunities for peer-to-peer learning and community building.
• Collaborate on marketing, communications, knowledge management, and outreach efforts to elevate the hub as a go-to resource for affiliate leaders, including leveraging and supporting MyHabitat, Viva Engage communities, regional and Affiliate Support Organization events and offerings, Affiliate Support Center inquiries, practitioner cohorts, and other opportunities for building awareness, usage, and satisfaction through subject matter expertise.
• Foster engagement (in Viva Engage communities and other innovative approaches) by identifying common needs, sparking…