Technology Support Supervisor

Overview

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other.

Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.

We are seeking a Technology Support Supervisor to join our Firm. This position will be based in our Chicago office. The Technology Support Supervisor is responsible for the Local Technology Support Department's day-to-day operations, including service levels, staffing, and assignments, ensuring a consistent, timely and high quality level of technology support for the office, as well as assisting with planning, staffing and implementation of technology projects in conjunction with the Regional Technology Manager.

This position is also responsible for maintaining hardware and software inventories for the office, and the implementation and action of the firm's technology policies in the office. This position requires in office presence five days per week, and the hours are 9:00 am - 5:00 pm, which also requires flexibility.

• Coordinates and oversees department projects, day-to-day operations and long-range plans.
• Manages operational standards and escalation procedures to ensure service levels and responsiveness are maintained by the local team at a consistent level, including assessment and support of help desk ("ACD") functions.
• Responsible for the assessment and purchasing of local hardware, software and other IT supplies within established budgets and through appropriate channels, and communicates technology updates to appropriate departments.
• Ensures accuracy of local inventory records and that assets are maintained responsibly.
• Implements and upholds department and Firm policies and procedures.
• Partners with department leaders to coordinate the rollout of technology initiatives.
• Oversees employees' work performance and provides guidance in the resolution of problems.
• Ensures current knowledge of Firm policies and practices, current knowledge of industry trends, and continued professional development for business services professionals.
• Maintains current knowledge of Firm's technology systems and ensures local technology support professionals are knowledgeable of Firm technology systems through access to training and development opportunities.
• Participates in the interviewing, selection and training process.
• Participates in reviewing and evaluating the performance and work of staff and preparation of performance evaluations.
• Effectively utilizes the Firm's performance management process to communicate performance expectations, monitor performance, coach employees, and manage unsatisfactory performance.
• Monitors time, attendance, overtime, and expense reports to ensure accuracy and compliance with firm policies.
• Consults with the applicable Technology Manager and Human Resources regarding employment issues and policy and procedural changes, initiates disciplinary procedures as applicable.
• Establishes and maintains effective working relationships with clients, attorneys and staff.
• Oversees new hire technology onboarding, coordinating with the global training team as needed.
• Ensures the security of the Firm's systems through awareness and training of technology support staff.
• Recommends and implements changes and improvements in methods and procedures to higher level management.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and…