Help Desk Analyst

About Sinai Chicago

Located on Chicago’s West and Southwest Side, Sinai Chicago comprises Mount Sinai Hospital, Holy Cross Hospital, Schwab Rehabilitation Hospital, Sinai Children’s Hospital, Sinai Community Institute, Sinai Medical Group, and Sinai Urban Health Institute. The entities of Sinai Chicago collectively deliver a full range of quality inpatient and outpatient services, as well as many innovative, community-based health, research and social service programs.

We focus our collective depth of expertise and passion on improving the health of the 1.5 million people who live in our diverse service area. With our team of dedicated caregivers, Sinai Chicago is committed to building stronger, healthier communities.

A partner with the Jewish United Fund in serving our community

Under general direction, provides Help desk support to end users for either PC and or server applications and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or to resolve operating difficulties. Recommends system modifications to reduce user problems. Performs system analysis and backup processes. Ensures overall Enterprise Information Center security. Maintains currency and the highest level of technical skill in the field of expertise.

• Generally, a Bachelors degree from an accredited college or university
• With a major in computer science, business, or public health is required, but two or more years of appropriate experience with the systems in use at Sinai may be substituted.

• Two or more years of Help Desk experience. Possibly consider experience with the appropriate systems in use at Sinai may be substituted.

• MCSE or equivalent is desired but not required.