Sr Analyst, Business Analytics

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Technology Infrastructure and Innovation (TI&I) spans the areas of Technology, Information Security, Deposit Operations, Loan Operations, Project Management, Data Management Office, Corporate Real Estate, Corporate Security, and Risk & Governance. TI&I delivers operational excellence by effectively managing the technology and operations required to run the bank, enables the bank’s transformation by focusing on clients, innovating for the future and simplifying operations and supporting the bank’s growth objectives through flawless execution of strategic initiatives.

The US Commercial Operations Team within TI&I includes Payments, Deposit, and Loan Operations. These teams provide services to support commercial and consumer banking through the delivery of wire and ACH processing, item (check) processing, debit card services, fraud monitoring, client onboarding functions, exception processing, operational support to the bank’s core lines-of-business by delivering end-to-end loan and trade operations services, including loan closing, servicing and compliance functions.

The Sr. Analyst, Business Analytics serves as a strategic analytics partner supporting US Payment Operations, risk management, and governance initiatives. This role is responsible for transforming data into actionable insights that inform risk decisions, drive operational improvements, and enable executive reporting. The analyst works cross-functionally with Operations, Technology, Risk, and Compliance teams to analyze trends, assess impacts, and support data-driven decision making across payment products.

In addition, the Sr. Analyst manages comprehensive procedure documentation, facilitates operational reviews, and delivers robust metrics reporting to ensure accuracy and operational excellence. The analyst acts as a key resource for audit requests, system upgrades, and governance reporting, collaborating across teams to maintain alignment and support business objectives.

• Analyze payment data to identify trends, anomalies, and emerging risks across payment channels (e.g., ACH, wires, Capital Markets).
• Develop metrics, dashboards, and reports that provide visibility into risk exposure, control performance, and operational health.
• Perform root cause analysis on incidents, exceptions, and losses to support remediation and process improvement.
• Translate complex datasets into clear, actionable insights for leadership and stakeholders.

• Maintain and update procedure documentation to ensure it reflects current practices and regulatory requirements.
• Serve as a key resource for internal and external audits, preparing and providing required data, reports, and supporting materials.
• Provide analytical support for policy, procedure, and control effectiveness discussions.
• Serve as a key resource for internal and external audit requests, providing data, reports, and supporting documentation as needed.

• Produce recurring and ad hoc reporting for senior leadership and executive audiences.
• Automate and enhance reporting to improve accuracy, efficiency, and scalability.
• Ensure data consistency, integrity, and alignment with enterprise reporting standards.
• Present findings and recommendations in a clear, concise, and executive-ready manner.

• Identify opportunities to streamline reporting, reduce manual processes, and improve analytical capabilities.
• Stay current on payment industry trends, regulatory expectations, and analytics best practices.
• Support system upgrades and enhancements, including validating data integrity, updating reporting processes, and ensuring operational continuity.
• Ident…