Implementation Manager, Control Tower

About Flexport

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes — from emerging brands to Fortune 500s — use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport at center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions, and people. Ready to tackle global challenges that impact business, society, and the environment?

Come join us.

Flexport has centralized all Control Tower implementations into a dedicated Center of Excellence. We are looking for a high-impact Implementation Manager to lead our most complex, large‑scale North American customer awards. This is not a traditional freight implementation role. You will be the architect responsible for onboarding our most strategic customers onto Flexport’s Order Management (OM) and Booking Management (BM) software suites.

You will sit at the intersection of global logistics, enterprise software, and technical integrations, acting as the primary "connective tissue" between the customer, Sales, Operations, and our Ecosystem/Product teams.

• Architect the Future:
  Lead end‑to‑end implementations for large, complex Control Tower awards, moving customers from award to a fully integrated, live "steady state."
• Technical Solutioning:
  Act as the subject‑matter expert on OM/BM feature functionality. Guide customers through complex data integrations and digital process mapping.
• Drive the "Figure It Out" Culture:
  As this product suite is rapidly evolving, proactively identify gaps in the process, jump on screen shares to solve real‑time puzzles, and document solutions to enable the rest of the organization.
• Orchestrate Stakeholders:
  Serve as the "Project Command Center," holding Account Executives, Operations, Ecosystem developers, and customers accountable to tight timelines and high‑fidelity data standards.
• Continuous Innovation:
  Partner with Product and Sales to iterate on implementation collateral (e.g., AI‑driven kickoff videos and standardized UAT templates).
• Strategic Escalation:
  Proactively identify risks in the implementation lifecycle and escalated effectively to leadership to ensure target go‑live dates are met.

• Professional
  
  Experience:
  
  BA/BS degree with 4+ years of experience in supply chain consulting, enterprise software implementation, or complex project management.
• Stellar Communication:
  The ability to "talk shop" with technical developers and to "talk strategy" with enterprise customers. Deliver clear, concise written and verbal status updates that define risks and next steps.
• Technical Fluency: A strong interest or experience with ERP integrations, EDI/API workflows, and SaaS value propositions.
• Program Management Mastery:
  Next‑level organization skills. Comfortable managing a pipeline of multiple large‑scale implementations simultaneously without losing sight of the details.
• The "Builder" Mindset:
  Thrive in the "gray area." Build, document, and train others on processes that don’t exist.
• Urgency & Accountability:
  Track record of "figuring stuff out." Act with urgency, elevate when others aren’t doing their part, and take full ownership of customer success.

US base salary range for this position (this does not include bonus, equity, or benefits): $78,500 - $98,000 USD

At Flexport, our ability to fulfill our mission of making global…