Integration Specialist, Global Customer Support

Overview

Radancy thrives on the success of our customers, and we are seeking a highly capable Integration Specialist to join our Global Customer Support organization. This role supports and maintains integrations across Radancy’s Talent Acquisition Cloud, with a primary focus on ATS job feeds including bi-directional and applicant/candidate data integrations.

The Integration Specialist operates as a Level 2 (L2) technical specialist, partnering closely with Customer Support, Product, Engineering, and external integration vendors to ensure integrations are reliable, accurate, and scalable. This role requires strong technical fundamentals, disciplined execution, and the ability to independently diagnose and resolve complex data and integration issues in a fast-paced SaaS environment.

Responsibilities include, but are not limited to:

• Own the configuration, support, and ongoing maintenance of ATS integrations, including job feeds and applicant/candidate data flows.
• Troubleshoot and resolve escalated integration issues related to data accuracy, mapping, delivery failures, and system mismatches.
• Analyze structured data files (XML, JSON, delimited formats) to identify errors, inconsistencies, and integration defects.
• Validate field mappings and data transformations across internal systems, ATS platforms, and middleware solutions.
• Partner with Customer Support Specialists to resolve integration-related escalations and ensure smooth customer handoffs.
• Monitor integrations post-go-live to ensure stability, data quality, and ongoing performance.
• Coordinate with Engineering and Product teams when issues require code-level changes or platform enhancements.
• Manage communication across stakeholders to ensure alignment, clear timelines, and documented outcomes for complex or escalated integration issues.
• Work with third-party vendors and middleware providers to support, troubleshoot, and enhance integration workflows.
• Document root causes, resolutions, and best practices to continuously improve internal knowledge bases and operational playbooks.
• Support data migrations, system enhancements, and quality assurance testing related to integrations as needed.
• Follow established escalation, documentation, and change-management processes to ensure repeatable and scalable delivery.
• Provide technical consultation to clients and internal teams to aid in determining data integration solutions best suited for their needs.
• Manage communication between developers and stakeholders to maintain best practices and meet expected timelines for complex or escalated projects.
• Assist with software technical documentation as needed.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field.
• 1–3 years of experience supporting or delivering software integrations in a SaaS or technology-driven environment.
• Hands-on experience working with structured data formats such as XML and JSON.
• Working knowledge of integration technologies including APIs (REST and/or SOAP), FTP/SFTP, and web services.
• Experience troubleshooting data feeds, system integrations, or middleware-based solutions.
• Strong attention to detail, along with analytical and problem-solving skills with a structured, methodical approach to troubleshooting.
• Ability to manage multiple priorities and work independently in a fast-paced, operational environment.
• Strong written and verbal communication skills, with the ability to document technical issues clearly and concisely.
• Familiarity with software development concepts, release cycles, and defect triage processes.
• Excellent communication (oral and written), interpersonal, and organizational skills.
• Proficiency with Microsoft Office and standard collaboration tools.

• Experience supporting integrations with ATS platforms such as Workday, iCIMS, SAP, or similar systems.
• Exposure to applicant tracking, recruiting, or HR technology ecosystems.
• Experience working with middleware or integration platforms.
• Prior experience working in a global delivery or offshore support model.
• Familiarity with ticketing and work…