Fraud Analytics and Innovation Leader - Prioritization Analytics Strategic Initiatives Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing a group of employees who perform strategic analysis to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include determining strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance.

Are you motivated by complex problems and inspired by the opportunity to shape digital trust and how an organization fights fraud? Do you thrive at the intersection of strategy, analytics, and execution? If you’re looking for a role where your ideas influence enterprise decisions—and your solutions make a measurable difference across the entire customer lifecycle—this is it.

We’re building the future of digital fraud alert prioritization and customer trust, and we’re looking for a strategic, analytically driven leader to help transform how we detect, prioritize, and resolve fraud within the Client Protection Organization. This role will influence fraud prevention strategies and customer treatment optimizations across consumer, small business, and commercial portfolios, ensuring consistent, trusted experiences at every stage of the customer journey.

This is a high visibility, high impact role that will influence senior leaders across Client Protection and beyond, including:
Head of Fraud Detection Operations, Capacity Planning leadership, Fraud Technology executives, Digital Authentication leadership, and Fraud Strategies leadership. Your work will help the organization stay ahead of emerging fraud trends, protect customers, and strengthen digital trust, while optimizing how work flows through our operations. You won’t just analyze problems—you’ll lead change, shape strategy, and turn insights into scalable initiatives that improve both risk outcomes and customer experiences.

The role provides exposure to the entire lifecycle of the customer, from early detection and alert creation through resolution and treatment, with a strong focus on optimizing customer experience, operational efficiency, and trust outcomes.

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Supports department‑wide strategies and portfolio trend analysis, forecasting, and risk/control performance
• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for their business unit(s)
• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work
• Maintains strategic relationships with peers and counterparts across product, technology, and business…