Senior Technical Program Manager

About us

WEX is a global commerce platform helping businesses overcome operational complexities through solutions in fleet management, employee benefits, and streamlined payments. We are committed to fostering innovation and driving a culture of excellence within WEX Technology.

The Senior Manager of Technical Program Management for Customer & Enterprise Experience (C&EE) is a critical leadership role responsible for driving end-to-end outcomes for a complex portfolio of initiatives that align with the core C&EE vision. You will lead multiple Technical Program Managers (TPMs) and will contribute individually to initiatives focused on enhancing the WEX customer lifecycle-from sales and marketing to services and developer relations-to resolve pain points and improve the user journey.

This role requires modeling extreme ownership and expanding influence beyond immediate teams to drive consistency and quality across the operational value stream. Your role will be crucial in tackling systemic challenges within the C&EE portfolio, such as cross-team dependencies, unclear ownership, and the need for a clear, sustainable long-term delivery plan.

The Technical Program Management Office (TPMO) is a strategic function of the Technology Innovation & Strategic Operations (TISO) department within WEX. Our mission is to accelerate WEX's product innovation velocity by optimizing how we deliver technology.

As part of the TPMO, you will work closely with Technology and Digital leadership to enable seamless execution of strategic priorities. We drive impact by aligning teams across departments, supporting proactive planning, risk mitigation, and cross-functional coordination to ensure successful delivery of critical initiatives. If you are passionate about systems thinking, innovation, and making technology delivery a competitive advantage, this team is for you.

For each of our lines of business and horizontals, you will drive technical delivery excellence for work that is prioritized.

Strategic Planning and Portfolio Alignment:

• Lead planning and prioritization for multiple TPM teams or a portfolio of initiatives within C&EE (including Marketing Automation, Sales, and Service organization enablement).

• Translate high-level organizational objectives for the customer experience into tactical delivery roadmaps.

• Facilitate collaboration and align priorities between Product, Engineering, and Business leaders to ensure efficient sequencing, particularly addressing noted challenges like competing priorities.

• Monitor capacity utilization and proactively address resource imbalances across C&EE teams.

• Lead governance adherence across multiple C&EE TPM teams and programs, ensuring the consistent use of delivery frameworks, approval processes, and reporting mechanisms.

• Facilitate operational reviews and contribute key delivery insights to business and technology governance forums.

• Ensure TPMs are effectively managing dependencies and adjusting plans in response to the changing priorities inherent in complex enterprise programs.

• Lead one or more major initiatives as an individual contributor TPM, modeling the behaviour desired for the team and utilizing WEX standard templates and aligned approach to developing detailed program plans, risk registers, dependency maps, and other program artifacts. Drive execution of the initiatives and surface and manage risks as appropriate.

• Lead stakeholder management across multiple programs or portfolios within the C&EE operational value stream, building trusted partnerships with Business and Product leaders through transparency and consistent delivery.

• Represent TPM teams in senior-level discussions, ensuring delivery perspectives are included in overall business planning for C&EE initiatives

• Coach TPMs on effective communication, influencing, and conflict resolution strategies to anticipate and facilitate early resolution of stakeholder misalignment.

• Promote consistent capability development across the team, partnering with HR and peers to identify skill gaps and implement…